Userback vs. rrweb Comparison


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About Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.	About rrweb is an open-source session replay and session recording library used to power replay experiences across observability, analytics, bug reporting, automation, and demo platforms. The library captures user sessions so teams can replay clicks, scrolls, UI changes, network context, and the sequence of events that led to an issue or user behavior. rrweb can be embedded into products as a replay layer or used as the foundation for full session replay platforms. The platform also offers rrweb Cloud, which adds managed hosting, scalable storage, indexing, querying, insights, deduplication, and PII filtering. rrweb supports AI use cases by exporting recordings as structured event streams that LLMs and agents can summarize, triage, or analyze. Built for developers and product teams, rrweb helps organizations understand real user behavior, reproduce bugs, and add session replay infrastructure without building everything from scratch.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Product Managers, SaaS Companies, Web Developers, QA Testers, Website Owners, CX Managers	Audience Developers, observability teams, product analytics platforms, bug reporting tools, QA teams, automation companies, demo platform builders, AI agent developers, and SaaS teams that need open-source session replay, session recording, managed replay infrastructure, structured event streams, PII filtering, replay analytics, and AI-ready user session data
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing $29 per month Team: $29/month. For growing teams managing feedback more effectively. Business: $79/month. For scaling teams needing more advanced tools. Business Plus: $159/month. For enterprise teams requiring extra control and support. Free Version Free Trial	Pricing $0 Free Version Free Trial
Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.7 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros - It is easy to install and set up. - All the feedback gets shown on the main dashboard. - The learning curve of the tool is quite low. - The load time is really low. Good tool for working on web projects and communicating what needs to be done between team mates and clients. -- Ease of Use -- Customizable -- Integrations -- Can be white labeled -- Ability to attach screen events and logs -- Automatic screenshot inclusion It's super easy to use for clients and our internal team. We use it to demo web designs as well as creatives for our clients. The tool is simple to use and easy to implement on a site. We like that anyone can provide feedback on the site. Cons Userback provides what it claims, there can be some improvement in the UI, but other than that everything is good. It's a bit of learning curve. You have to put some code into the site but it works. -- Would be great to have chat functionality. The button can be moved to a different part of the page, but we don't want to clutter the page with too many buttons, so we had to choose between Userback and a chatbot/Intercom/Drift. We use the feedback function but it's not interactive so it's not quite the same. There aren't currently any cons that I can think of. Userback is indispensable for us to manage client projects. We don't have any real concerns with how the tool works.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Userback Founded: 2016 Australia www.userback.io	Company Information rrweb Founded: 2025 Netherlands rrweb.com
Alternatives Ruttl Brucira Softwares Pvt. Ltd.	Alternatives Stey.ai
Usersnap	Better Replay
BugHerd Splitrock Studio Pty Ltd.	OpenReplay
Hotjar	Go Analyze Analyze Enterprises
Mouseflow View All	Luciq View All
Categories Bug Tracking Complaint Management Customer Experience Customer Feedback Customer Success Design Feedback Digital Experience Platforms (DXP) Feature Management Issue Tracking Product Management Session Replay Usability Testing User Research UX Visual Feedback	Categories Session Replay
Session Replay Features Eye Tracking Form Analytics Heatmaps Mouse Tracking Optimization Tools Session Recording Surveys User Experience Analysis User Feedback Visitor Segmentation Show More Features Bug Tracking Features Backlog Management Filtering Issue Tracking Release Management Task Management Ticket Management Workflow Management Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Feedback Features Alerts / Notifications Behavior Analytics Bug Reports Community Feedback Tools Live Chat Negative Feedback Management Net Promoter Score (NPS) Screenshot / Screen Capture Surveys User Testing Tools Video Feedback Visual Feedback Tools Voice of the Customer (VoC) Website Feedback Customer Success Features Account Alerts Account Management Communication Management Customer Engagement Customer Lifecycle Management Health Score Onboarding Revenue Management Usage Tracking / Analytics Win / Loss Analysis Digital Experience Platforms (DXP) Features Alerts / Notifications Auto-Tagging Blogs Calendar Content Modeling Digital Asset Management File Sharing Form Builder Forums / Message Boards Headless CMS Knowledge Base Performance Monitoring Personalization / Segmentation Reporting / Analytics Surveys / Polls Templates User Management / Permissions Version Control Wiki Workflow Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Product Management Features Collaboration Feedback Collection Idea Management Milestone Tracking Prioritization Product Roadmapping Release Management Requirements Management Resource Management Workflow Management UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research Usability Testing Features A/B Testing Annotations Audience Targeting Heatmaps Impression Testing Mobile Testing Moderated Usability Testing Prototype Testing Quantitative Metrics Remote User Testing Reporting / Analytics Surveys and Feeback Video Recording / Transcription
Integrations Asana Azure DevOps Server ChatGPT Claude ClickUp Cursor GitHub Integrately Intercom Jira Jira Work Management Linear Microsoft Teams Notion Slack Teamwork.com Trello WordPress Wrike monday AI work platform Show More Integrations View All 25 Integrations	Integrations Asana Azure DevOps Server ChatGPT Claude ClickUp Cursor GitHub Integrately Intercom Jira Jira Work Management Linear Microsoft Teams Notion Slack Teamwork.com Trello WordPress Wrike monday AI work platform Show More Integrations
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