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About

Ubiq is a BI and dashboard reporting tool that allows you to easily analyze data, create web-based reports & online dashboards in minutes. Get insights from data. Track key KPI metrics.

About

Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience. Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it. Customer support can happen anywhere—on email, chat, phone, or your social channels. It’s good to have a customer analytics tool that can keep up. Explore integrates data from every channel, so you can measure how customers interact with your brand without losing the thread. Explore comes with best practice dashboards and analysis built in, so teams of any size get the metrics that help them track towards success. You can analyze team performance, take stock of operational metrics, or get a better understanding of your customer experience. No matter what it is, Explore has a dashboard to get it done.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Startups, SMBs, Enterprises

Audience

Companies that want to measure and improve the entire customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$18 per month
Free Version
Free Trial

Pricing

$9 per agent per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • #1- Helps you understand the client's better. #2- Provides powerful customer analytics to analyze #3- Helps to build and improve structure based on customer needs. #4- Auto customer activity capture.
  • Zendesk Explore provides built-in reports that helps us to analyse important information about our support resources. Flexible products. Reliable and productive software. It enhances our productivity with sales management tools. Customer friendly software. Powerful analytics. Easy to use and simple to learn.

Cons

  • #1- We had an overall positive experience. No cons.
  • With an amazing update one issue was updated. Good software. No cons is there.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Ubiq
Founded: 2012
India
ubiq.co

Company Information

Zendesk
Founded: 2007
United States
www.zendesk.com/explore/

Alternatives

Alternatives

Turnkey Intelligence

Turnkey Intelligence

ActualConversion
JustControl.it

JustControl.it

GRAHAMSTOWN LIMITED

Categories

Categories

Reporting Features

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

Integrations

Alhena
Campaign Monitor
Koinly
Konnectify
Lyftrondata
Mailchimp
Okta
Simplesat
Slack
Sunshine Conversations
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
Zendesk Gather
Zendesk Guide
Zendesk Sell
Zendesk Sunshine
Zendesk Talk

Integrations

Alhena
Campaign Monitor
Koinly
Konnectify
Lyftrondata
Mailchimp
Okta
Simplesat
Slack
Sunshine Conversations
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
Zendesk Gather
Zendesk Guide
Zendesk Sell
Zendesk Sunshine
Zendesk Talk
Claim Ubiq and update features and information
Claim Ubiq and update features and information
Claim Zendesk Explore and update features and information
Claim Zendesk Explore and update features and information