TrustRadius

TrustRadius

HG Insights
+
+

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About

TrustRadius is a B2B technology decisioning and buyer intelligence platform that helps buyers research, compare, and evaluate business software using detailed product information and verified customer reviews. Every reviewer is verified and reviews are vetted, providing buyers with peer feedback to support technology purchasing decisions. For technology vendors, TrustRadius provides tools for collecting in-depth customer reviews, building brand preference, generating demand, and identifying in-market buyers. Its downstream intent data identifies accounts researching a vendor, its competitors, and relevant software categories, including activities such as reviewing pricing and comparing products. Vendors can activate these signals for ABM, sales prioritization, competitive campaigns, pipeline generation, upselling, and customer retention. TrustRadius also offers intent-driven leads, customer voice tools, content licensing, and GEO monitoring for measuring product visibility.

About

Join over 15,000 companies worldwide that have increased their search traffic and conversion rate by putting their trust in eKomi to collect verified, authentic product and customer ratings and reviews. eKomi offers a unique platform where consumers communicate their verifiable experiences to one another. eKomi charters one of the most elite, vast Customer Feedback Management teams which personally screens every single review collected, 24/7 for our clients. Activating Google's seller rating extension is crucial for businesses to thrive in the increasingly competitive online marketplace. For example, eKomi was granted the CeBIT Innovation Award by the Fraunhofer Institute and the Best of Innovation Award for IT. Just this year we won the LSA 2017 Ad to Action awards for our mobile SMS solution. These awards solidify eKomi as an industry leader in both design and delivery of unique, cutting-edge technology platforms.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Business technology buyers researching and comparing software, as well as B2B technology vendors, marketing teams, demand generation teams, ABM professionals, sales organizations, RevOps teams, and customer success teams seeking customer reviews, buyer intent, customer voice, in-market leads, and AI-search visibility

Audience

Companies in search of a review management solution to increase their search traffic and conversion rate through customer ratings and reviews

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 3.5 / 5
ease 4.2 / 5
features 3.5 / 5
design 4.0 / 5
support 3.3 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • TrustRadius is a good source to find out best suitable business software and tools and buyers get a clear and detailed insights about the products through real users experience based reviews, which make the tech buying decision easy.
  • Detailed review process with lots of queries Good clean website interface Lots of genuine reviews via Linked In profiles Good customer service with regular mail notifications
  • Decent User Interface. Large catalog of software reviews. Reviews are elaborated & moderated. Verified users via LinkedIn. B2B insights for buyers.
  • Not much to like. I guess the color scheme of the website is nice.

Cons

  • Listings are limited and review sources data is not so big as other similar services as SourceForge and others have.
  • Very less review invites Too strict moderation, asks a lot of details
  • Customer service can be more responsive. Many reviews are unoriginal & often irrelevant.
  • They miscategorized our product and allowed it to collect reviews and ratings in the wrong category. Then once we notified them that our product was miscategorized, weeks passed and they still did not move our product into the correct category as of the time of this review, even though they said they would look into it. Their vendor dashboard isn't very intuitive either. Hard to tell if your changes have saved or not.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

HG Insights
Founded: 2012
United States
trustradius.com

Company Information

eKomi
Founded: 2008
Germany
www.ekomi.com/us/

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ActivTrak

ActivTrak

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Categories

Review Management Supported

Categories

Review Management Features

Campaign Management Not Supported
Dashboard Supported
Negative Feedback Management Not Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Not Supported
Sentiment Analysis Not Supported
Social Sharing Supported
White Label Not Supported

Integrations

Retamo Supported
BR-DGE Not Supported
BRAVO Not Supported
DreamPro Not Supported
FuseCommander Not Supported
Google Not Supported
HG Insights Supported
HG Insights Contextual Intelligence Platform Supported
Influitive Supported
JTL-Shop Not Supported
LivePerson Automotive Not Supported
OXID eShop Not Supported
OpenCart Not Supported
PrestaShop Not Supported
Salesforce Supported
Shopify Not Supported
Weebly Not Supported
WooCommerce Not Supported
Xoxoday Supported
Yahoo Search Not Supported

Integrations

Retamo Supported
BR-DGE Supported
BRAVO Supported
DreamPro Supported
FuseCommander Supported
Google Supported
HG Insights Not Supported
HG Insights Contextual Intelligence Platform Not Supported
Influitive Not Supported
JTL-Shop Supported
LivePerson Automotive Supported
OXID eShop Supported
OpenCart Supported
PrestaShop Supported
Salesforce Not Supported
Shopify Supported
Weebly Supported
WooCommerce Supported
Xoxoday Not Supported
Yahoo Search Supported
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