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About

Easily create SMS & Email review or survey requests and set up smart drip campaigns to get more customer reviews and feedback. Make it easier for happy customers to leave a review by qualifying them first. Give unhappy customers a quick way to provide direct feedback to avoid a negative review. Through your review requests, customers can leave reviews on websites you specify, like Facebook, Google, Yelp or any website you add. Segment customers into happy and unhappy customers. Easily show happy customers your review websites, or collect direct customer feedback from unhappy customers and avoid negative reviews. Connect your favorite CRM software with TrueReview, sit back and let the app automatically send review requests to your customers or create new contacts in your contacts page whenever you complete a job, close a ticket, get paid for a service, or any other trigger that you select in your CRM.

About

TrustYou helps companies win through the power of listening and provides a guest feedback platform that makes listening to customers easy, powerful, and actionable. The platform unlocks the potential of guest feedback and helps to: - Create unlimited opportunities to listen and respond to guests’ needs. - Understand all reviews across the web and make better business decisions. - Publish hotel reviews on the website and on Google and allow positive feedback to influence bookings. TrustYou empowers companies to earn trust, make better decisions, and ultimately, win.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Reviewing platform for companies wanting to request reviews for any website, receive direct customer feedback and reduce negative reviews

Audience

Hotels, Hotel Chains, Destinations, Travel Sites, Restaurants

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$23 per month
Billed annually
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 3.0 / 5
design 3.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • Trustyou is a great concept. It helps us keep in contact with our guests on property in a quick and efficient way with Scheduled "outreach" messages. These messages are fantastic for our staff to use to connect to our guests or remind them of check out or even relay an urgent message! Another great feature is the "Saved Replies" that you can set up to have generic answers to most asked questions. This helps save time and ensure our information given is uniform. Our guests love the ease of service too!

Cons

  • The only downside is the occasional glitches. Sometimes it can be hard to tell if a coworker is also responding to the same message. It takes some time to get the team to communicate and use the system to see if someone is already responding to a guest. We have figured out some work-arounds with using the Internal Notes and the cancel message button, though a few messages have been sent twice without correction.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

TrueReview
Founded: 2019
United States
truereview.co

Company Information

TrustYou
Founded: 2008
Germany
www.trustyou.com

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Categories

Categories

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Integrations

5stelle*
Acuity Scheduling
Advantage Anywhere
Google Contacts
HiRUM PMS
Hotel Superhero
HubSpot Customer Platform
MasterYield
SiteMinder
Square Payments
Stayntouch PMS
Storable Newbook
Ulyses Cloud
WinHMS Express
eZee Absolute
protel MICE

Integrations

5stelle*
Acuity Scheduling
Advantage Anywhere
Google Contacts
HiRUM PMS
Hotel Superhero
HubSpot Customer Platform
MasterYield
SiteMinder
Square Payments
Stayntouch PMS
Storable Newbook
Ulyses Cloud
WinHMS Express
eZee Absolute
protel MICE
Claim TrueReview and update features and information
Claim TrueReview and update features and information
Claim TrustYou and update features and information
Claim TrustYou and update features and information