TourCMS

TourCMS

Travel UCD
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About

Tour Manager helps you save time, providing a simple solution to manage all of your bookings from one calendar. Tour Manager provides an Online Booking Solution for your own website, Visitor Information Centres and Agents. Tour Manager integrates with leading accounting systems, which makes the management of your daily sales uncomplicated. Tour Manager includes an Advanced Reporting suite that allows you to build your own reports and capture the statistics you want to know! Tour Manager has the only direct connection to Bookeasy. This allows for your product to be booked by up to 170 Visitor Information Centres throughout Australia and the option to setup your own agents. Our friendly support team are available by phone and email support to answer all your questions and help you make the most out of Tour Manager. Tour Manager is Australia’s longest running and number one Tour Management System.

About

TourCMS is designed for Tours & Activity operators and offers proven solutions for Online and Offline Bookings, Distribution and Channel Management as well as CRM. Expand your global sales reach, diversify your reseller portfolio, find new customers and make it easy to manage that growth efficiently and cost-effectively. TourCMS connects with many services and supports Palisis Ticketing out of the box. Work with your customers when you want, where you want and how you want. We are known industry experts and it is our mission that every single customer can fulfill their full potential through education and consulting. We understand that our service availability is key for the success of your business. This is why service availability has absolute priority and why key players in the industry trust us to never miss a sale. Integrate TourCMS into your Wordpress page using our plugin or use one of our free themes for a head start.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and businesses searching for a solution to manage and improve their operations

Audience

Tour managers searching for a solution to improve and optimize their operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$69 per month
Free Version Supported
Free Trial Supported

Pricing

$50 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • We have used Tour Manager for nine months and unfortunately cannot recommend the system in its current state. The platform has ongoing issues that have not been resolved despite repeated requests, including: Photos not uploading Descriptions displaying incorrectly Inaccurate information we cannot correct A clunky, outdated user experience No progress on fixes despite ongoing communication These issues directly affect how our business is represented to visitors and have created reputational risk. We have a signed contract and clear email trails confirming the correct information, yet the system still displays inaccurate content. The platform is also significantly more expensive than competitors, without delivering the reliability or functionality expected at this price point. We value strong partnerships and clear communication, but after nine months without resolution, we cannot recommend Tour Manager to other operators until these core issues are addressed.

Cons

  • Photos do not upload — our listing has remained incomplete for nine months. Descriptions are incorrect — despite a signed contract and email confirmation of the correct content. Inaccurate information displayed to guests — and we cannot correct it ourselves. System is slow and clunky — guests have questioned whether the site is legitimate. No weekend or overnight support — most issues occur outside business hours, leaving us unable to operate. Concerns treated as user error — rather than system faults, despite screenshots and documentation. No issues resolved in nine months — repeated follow‑ups have not resulted in any fixes. Zero bookings through the platform — every guest has contacted us directly due to lack of trust in the system. High cost compared to competitors — approximately double the price without delivering expected functionality. Significant time burden — we spend ~30 minutes per guest reassuring them and manually processing bookings.

Pros & Cons from Real Users

Pros

  • The documentation looked clear at first glance and suggested that API access was available with the basic plan.

Cons

  • Their website clearly advertises a €45/month basic plan and states that API access is available for operator accounts. Based on that information, we spent the weekend building an API integration. After reaching out to onboard, they suddenly started screening us and informed us that we would need to push at least €500k in revenue through the platform before they would even consider onboarding us. None of this is stated on their website. If there are minimum revenue requirements or restrictions on API access, they should clearly disclose that upfront instead of advertising a low-cost plan and open API access. This ended up being a complete waste of time and development effort on our side. They seriously need to update their website and be transparent about their requirements.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Tour Manager
Founded: 2011
Australia
tourmanager.com.au

Company Information

Travel UCD
Founded: 2002
United Kingdom
www.tourcms.com

Alternatives

Roeville t4

Roeville t4

Roeville Computer Systems

Alternatives

Topicplus

Topicplus

Tas Solutions
Tour Booking System

Tour Booking System

Distinctive Systems
Cangooroo Booking Engine

Cangooroo Booking Engine

Juniper (Cangooroo)
RezTower

RezTower

Extantware

Categories

Tour Operator Supported

Categories

Reservations Supported
Tour Operator Supported
Travel Agency Supported

Tour Operator Features

Accommodation Booking Not Supported
Activities Booking Supported
Central Reservation System Supported
Coach Booking Supported
Custom Packages Not Supported
Customer Management Supported
GDS / OTA Integration Not Supported
Itinerary Creation Supported
Multi-Day Tours Not Supported
Payment Processing Supported
Price / Margin Management Supported
Promotions Management Supported
Quote Management Supported
Reservations Management Supported
Vendor Management Not Supported
Website Management Not Supported

Tour Operator Features

Accommodation Booking Supported
Activities Booking Supported
Central Reservation System Not Supported
Coach Booking Not Supported
Custom Packages Not Supported
Customer Management Supported
GDS / OTA Integration Not Supported
Itinerary Creation Supported
Multi-Day Tours Not Supported
Payment Processing Supported
Price / Margin Management Supported
Promotions Management Supported
Quote Management Supported
Reservations Management Supported
Vendor Management Supported
Website Management Not Supported

Reservations Features

Activities Booking Not Supported
Booking Notes Supported
CRM Supported
Customer Support Supported
Group Reservations Supported
Guest Management Supported
Payment Processing Supported
Promotions Management Supported
Rate Management Supported
Room Booking Management Supported
Third Party Booking Supported

Travel Agency Features

Central Reservation System Not Supported
Customer Database Supported
Flight Booking Not Supported
GDS / OTA Integration Not Supported
Itinerary Creation Supported
Marketing Management Supported
Payment Processing Not Supported
Promotions Management Supported
Quote Management Supported
Rental Car Reservations Not Supported
Single / Group Reservations Supported

Integrations

Windcave Not Supported
WordPress Not Supported

Integrations

Windcave Supported
WordPress Supported
Claim Tour Manager and update features and information
Claim Tour Manager and update features and information
Claim TourCMS and update features and information
Claim TourCMS and update features and information