VS CRM

VS CRM

VARIABLE INFOTECH INDIA PRIVATE LIMITED
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About

TopEdge AI is a cloud-based WhatsApp commerce and customer engagement platform for Shopify stores and direct-to-consumer brands. It syncs Shopify orders, carts, products, customers, and cash-on-delivery data with WhatsApp messaging, giving teams store context for conversations. Merchants can automate abandoned-cart follow-ups, COD confirmations, order updates, and campaigns that encourage prepaid orders. The platform includes a shared live-chat inbox, customer profiles and segmentation, WhatsApp campaigns, a visual flow builder, website opt-in tools and tracking, order and stock views, warranty workflows, and commerce analytics. Teams can build journeys triggered by Shopify events, use approved message templates, and configure AI responses grounded in store policies and product information with their own AI provider key. TopEdge AI is designed for e-commerce teams using Shopify and WhatsApp for support, order communications, sales recovery, and marketing.

About

VS CRM is a customer relationship management platform designed to help businesses manage leads, customer interactions, sales processes, team collaboration, and communication workflows from a centralized system. The platform enables organizations to automate lead distribution, manage follow-ups, track sales pipelines, monitor team performance, and streamline customer engagement through integrated calling, WhatsApp communication, task management, and reporting tools. VS CRM supports businesses across industries including real estate, healthcare, finance, education, insurance, call centers, and startups by providing lead management, process automation, multichannel communication, analytics, and workflow management capabilities. The platform includes SIM-based automated dialing, bulk WhatsApp messaging, performance analytics, task tracking, and over 250 third-party integrations with platforms such as Facebook, Gmail, Shopify, Just Dial, MagicBricks, Sulekha, and 99acres.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Supported

Audience

Shopify e-commerce businesses.

Audience

Real estate companies, healthcare providers, financial services firms, educational institutions, insurance agencies, call centers, startups, sales teams, and businesses looking to automate lead management, customer communication, and sales operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$19/month
The Launch plan is $19/month or $182/year through the Shopify App Store. In India, Launch is ₹1,599/month billed yearly or ₹1,999 month-to-month, before 18% GST. Meta messaging charges are separate.
Free Version Not Supported
Free Trial Supported

Pricing

₹1000 per user per month
Lead & Contact Management
Today / Tomorrow Followups
Basic Dashboard & Reports
Email & SMS campaigns (limited)
Single team structure & simple roles
Full Right to Admin
Basic support with reliable email assistance
Lead Integration
Unlimited Lead Source integrations
Unlimited Instant Lead Alerts (web & app)
Up to 10 Message, File, and Page Templates
Engage and track activities of your most recent lead
Access across mobile app & web version
Support availability: Business hours
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Mobile access allows field staff and sales executives to update leads on the go. Centralized customer communication history improves team coordination
  • Easy-to-use interface that simplifies lead and customer management Helps track follow-ups and sales activities efficiently

Cons

  • User interface could be more modern and visually refined. Some advanced automation features may require additional setup
  • Some advanced customization features could be improved

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

TopEdge AI
Founded: 2023
India
www.topedgeai.com

Company Information

VARIABLE INFOTECH INDIA PRIVATE LIMITED
Founded: 2013
India
vscrm.in/

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Categories

AI eCommerce Supported

Categories

CRM Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Not Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported

Integrations

Shopify Supported
WhatsApp Supported
Facebook Not Supported
Gmail Not Supported

Integrations

Shopify Supported
WhatsApp Supported
Facebook Supported
Gmail Supported
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