Tickler

Tickler

Lovestock & Leaf
Zendesk Talk

Zendesk Talk

Zendesk
+
+

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About

Tickler is the leading checklist app for Zendesk, trusted by hundreds of teams to keep their processes clear and consistent. It adds reliable, easy-to-use checklists right inside your Zendesk tickets. Whether you're onboarding a new customer, fulfilling a complex request, or just need to make sure a few key steps aren’t missed, Tickler helps your team stay on track without having to think twice. No more second-guessing what’s been done or chasing agents for updates. With Tickler, your checklists are visible, actionable, and built into your team’s natural workflow.

About

Connect with customers on a call center solution built right into the Zendesk ticketing system. A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk. Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies using Zendesk

Audience

Companies that want more personal and productive phone support in their call centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$1.95 per user
Free Version
Free Trial

Pricing

$19 per agent per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Lovestock & Leaf
Founded: 2009
Australia
www.lovestockleaf.com

Company Information

Zendesk
Founded: 2007
United States
www.zendesk.com/talk/

Alternatives

Alternatives

Freshcaller

Freshcaller

Freshworks

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Zendesk
Airbyte
Daisee
IntraManager
Kixie PowerCall & SMS
Mailchimp
Okta
Quaeris
Rafiki
Rivery
Slack
Voyced
Zapier
Zendesk Connect
Zendesk Explore
Zendesk Gather
Zendesk Guide
Zendesk Sell
Zendesk Sunshine

Integrations

Zendesk
Airbyte
Daisee
IntraManager
Kixie PowerCall & SMS
Mailchimp
Okta
Quaeris
Rafiki
Rivery
Slack
Voyced
Zapier
Zendesk Connect
Zendesk Explore
Zendesk Gather
Zendesk Guide
Zendesk Sell
Zendesk Sunshine
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