Twilio

Twilio

4.8 out of 5 stars
+
+

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About

Tekservix is a cloud-based suite of messaging, sales and mobile-app tools for businesses and developers. WApenda connects a WhatsApp number to a REST API for sending messages, campaigns and receiving replies and delivery events through webhooks. SMS Gora uses an Android phone and SIM card to send and receive SMS through an API, dashboard and campaign tools. The AI Sales Agent answers WhatsApp and SMS inquiries, organizes leads and can hand conversations to a person. App Studio includes website-to-app conversion and a native app builder for Android and iOS, with options such as push notifications, offline access and in-app purchases depending on the product. The suite also provides shared account access and a browser-based dashboard. Plans and fees differ by tool; messaging services and app-building features are offered separately.

About

Design and deploy your ideal customer engagement experience. Twilio is a single fully-programmable platform with flexible APIs for any channel and over 400+ integrations, backed by a community of over 9 million developers. Build accurate and personalized experiences for your customers, easily and at scale, using SMS and WhatsApp messaging, voice, video, email, and more. Browse documentation and SDKs in multiple coding languages, including Ruby, Python, PHP, Node.js, java, and C#, or jumpstart your first project with our open source code templates to quickly build production-ready communications apps. Sign up and start building today.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses and developers worldwide that need WhatsApp and SMS messaging, AI sales replies or iOS and Android apps.

Audience

Twilio's software is crafted to empower developers, businesses of all sizes, non-developers, and customer engagement teams by seamlessly integrating communication capabilities into their applications.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$3.99/month
SMS Gora Basic costs $3.99/month for one Android phone. WApenda starts at $4.50/month per WhatsApp number and offers a three-day trial for $1. The AI Sales Agent starts at $29/month, and the Native App Builder starts at $35/month. Website-to-app builds are separately priced, with Android builds starting at $59.99 one-time. Tekservix accounts start free, with access to free tools.
Free Version Not Supported
Free Trial Supported

Pricing

$0.0085 per min
Programmable Voice: Starting at $0.0085/min to receive and $0.014/min to make a call.
Programmable SMS: Starting at $0.0079 to send or receive a message.
Twilio SendGrid Email API: Start for free with 100 emails/day. Paid plans start at $19.95/month.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.8 / 5
ease 4.7 / 5
features 5.0 / 5
design 4.8 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Twilio is a great platform if you are a developer and want to leverage their capabilities to send communications (i.e. text messages) via API. We leverage it heavily in our application for sending reminder texts and other notifications and found that it was straight forward to use for our development team.
  • The Zapier-Twilio interface is a good one, and makes sending MMS and SMS messages very easy. The general UX for Twilio is OK, too.
  • - It can be easily integrated with any application with ease. - It has brief tutorials available on the website itself. - The subscription model is value for money and also has a trial version available. - The user interface and the admin panel is intuitive and easy to use.
  • - The best thing about using Twilio is it is not tedious at all, can be easily connected with any application. - It provides SMS and messages API for applications with step-by-step guide for integration. - It provides trial credits to test all the features in real world before investing for the actual subscription. - The authentication notifications are real-time without any delays.
  • - Twilio can be easily integrated with any application made on any platform. - The website has a brief documentation on how to integrate Twilio with various programming languages. - Twilio gives free 15 dollar credit to test the features and functionalities before opting for the paid version of the service. - The email and SMS are quick and works with both national and international numbers. - The configuration of the application is easy as the user interface of the application is easy to use and navigate.

Cons

  • They would improve some of the functionality for non-tech users once the integrations have been provisioned. We tried to hand off some of the work load once the integration was made to marketing but they found parts of the platform hard to use so we had to revert back to using of Devs for everything.
  • The problem comes when there's a messaging error. The error notification can be a long time in coming, and not particularly informative. Even if you drill down to the data dispatched to Twilio, the error codes aren't very informative.
  • - I haven't found any cons in my usage, easy to use and gets the job done.
  • - The data analytics are not as detailed as other alternatives. - It can be a bit difficult to use it initially.
  • - Using simple features like emails and push messaging is easy, but to use the application's all the features to its full potential there is a high learning curve.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Tekservix
Founded: 2026
Rwanda
tekservix.com

Company Information

Twilio
Founded: 2008
United States
www.twilio.com/en-us

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Categories

Communication APIs Supported
SMS API Supported

Categories

Application Development Features

Access Controls/Permissions Supported
Code Assistance Supported
Code Refactoring Not Supported
Collaboration Tools Supported
Compatibility Testing Supported
Data Modeling Not Supported
Debugging Supported
Deployment Management Supported
Graphical User Interface Supported
Mobile Development Supported
No-Code Supported
Reporting/Analytics Supported
Software Development Supported
Source Control Not Supported
Testing Management Supported
Version Control Not Supported
Web App Development Supported

Call Recording Features

Archiving Not Supported
Call Sharing Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Call Tracking Features

Call Log Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Not Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Not Supported
IVR / Voice Recognition Supported

Customer Data Platforms (CDP) Features

Behavioral Analytics Supported
Campaign Management Supported
Customer Profiles Supported
Customer Segmentation Supported
Data Integration Supported
Data Matching Supported
GDPR Compliance Supported
Personalization Supported
Predictive Modeling Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Supported

Mobile App Development Features

Access Controls / Permissions Supported
Any App Development Language Supported
Collaboration Tools Not Supported
Compatibility Testing Supported
Data Modeling Not Supported
Debugging Supported
Drag and Drop Editor Not Supported
Enterprise Mobility (EMM/MAM) Supported
FaceID and TouchID Not Supported
For Consumer Apps Supported
For Enterprise Apps Supported
Integration Options Supported
Mobile App Security Supported
Multi-Factor Authentication (MFA) Supported
Multiple Apps from Same Base Supported
No Dependencies Supported
No-Code Supported
Reporting / Analytics Supported
Single Sign-On (SSO) Supported
Source Control Not Supported
Visual Editor Supported

SIP Trunk Features

Automatic Fail-over Routing Supported
Call Data Records Supported
Caller ID Supported
Disaster Recovery Supported
e911 Supported
International Numbers Supported
Multiple DID Options Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported

WhatsApp Marketing Features

Alerts Supported
API Supported
Autoresponder Supported
Bulk Messaging Supported
Campaign Management Not Supported
Contact Management Supported
Multi-Language Support Supported
Reporting / Analytics Supported

Integrations

WhatsApp Supported
Applied Cloud Not Supported
Buzops Not Supported
Campus Cloud Services SIS Not Supported
CommunityWFM Not Supported
DeskAlerts Not Supported
Dovetail Software Not Supported
Enrollio Not Supported
Flows Not Supported
Foxit eSign Not Supported
Nexsure Insurance Platform Not Supported
Pluga Not Supported
RouteIQ Not Supported
Salesfloor Not Supported
Sell.Do Not Supported
Spoonity Not Supported
Trylli AI Not Supported
Whelp Not Supported
iNCOM Not Supported
momencio Not Supported

Integrations

WhatsApp Supported
Applied Cloud Supported
Buzops Supported
Campus Cloud Services SIS Supported
CommunityWFM Supported
DeskAlerts Supported
Dovetail Software Supported
Enrollio Supported
Flows Supported
Foxit eSign Supported
Nexsure Insurance Platform Supported
Pluga Supported
RouteIQ Supported
Salesfloor Supported
Sell.Do Supported
Spoonity Supported
Trylli AI Supported
Whelp Supported
iNCOM Supported
momencio Supported
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