ThreadThread Magic
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Related Products
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About
TechGrid is a tech services platform connecting businesses with an ecosystem of certified Tech Service Providers (TSP’s) and partners to orchestrate the delivery of IT solutions. Choose to offer your entire portfolio in As-a-Service bundles that automatically calculate hardware, services, support, and finance options. Answer a few simple questions, then watch as your bill of materials is built instantly and calculated using our patented BOM automation tool. Answer a few simple questions, then watch as your bill of materials is built instantly and calculated using our patented BOM automation tool. Win more deals faster by sending proposals that are simple and convenient for your customers to sign and accept.
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About
Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses requiring a platform to automate workflows and sync data with partners and apps
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Audience
Managed Service Providers (MSPs) seeking to automate ticket handling, triage, and chat workflows with AI to increase technician efficiency and service quality without adding overhead
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$300 per month
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationTechGrid
Founded: 2021
United States
techgrid.com
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Company InformationThread Magic
Founded: 2019
United States
www.getthread.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Autotask PSA
Not Supported
ConnectWise Automate
Supported
ConnectWise PSA
Not Supported
HaloPSA
Not Supported
HubSpot CRM
Supported
HubSpot Customer Platform
Supported
Microsoft Dynamics 365
Supported
SAP CRM
Supported
Salesforce
Supported
Sugar Connect
Supported
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Integrations
Autotask PSA
Supported
ConnectWise Automate
Not Supported
ConnectWise PSA
Supported
HaloPSA
Supported
HubSpot CRM
Not Supported
HubSpot Customer Platform
Not Supported
Microsoft Dynamics 365
Not Supported
SAP CRM
Not Supported
Salesforce
Not Supported
Sugar Connect
Not Supported
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