Thread

Thread

Thread Magic
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About

TechGrid is a tech services platform connecting businesses with an ecosystem of certified Tech Service Providers (TSP’s) and partners to orchestrate the delivery of IT solutions. Choose to offer your entire portfolio in As-a-Service bundles that automatically calculate hardware, services, support, and finance options. Answer a few simple questions, then watch as your bill of materials is built instantly and calculated using our patented BOM automation tool. Answer a few simple questions, then watch as your bill of materials is built instantly and calculated using our patented BOM automation tool. Win more deals faster by sending proposals that are simple and convenient for your customers to sign and accept.

About

Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses requiring a platform to automate workflows and sync data with partners and apps

Audience

Managed Service Providers (MSPs) seeking to automate ticket handling, triage, and chat workflows with AI to increase technician efficiency and service quality without adding overhead

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$300 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

TechGrid
Founded: 2021
United States
techgrid.com

Company Information

Thread Magic
Founded: 2019
United States
www.getthread.com

Alternatives

Alternatives

IntegriBill

IntegriBill

Sandy Beaches Software
HaloPSA

HaloPSA

Halo Service Solutions

Categories

MSP

Categories

Integrations

Autotask PSA
ConnectWise Automate
ConnectWise PSA
HaloPSA
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
SAP CRM
Salesforce
Sugar Connect
Zoho CRM

Integrations

Autotask PSA
ConnectWise Automate
ConnectWise PSA
HaloPSA
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
SAP CRM
Salesforce
Sugar Connect
Zoho CRM
Claim TechGrid and update features and information
Claim TechGrid and update features and information
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Claim Thread and update features and information