Thread

Thread

Thread Magic
+
+

Related Products

  • Auvik
    678 Ratings
    Visit Website
  • SuperOps
    295 Ratings
    Visit Website
  • Josys
    263 Ratings
    Visit Website
  • NinjaOne
    6,065 Ratings
    Visit Website
  • Comet Backup
    219 Ratings
    Visit Website
  • Thinfinity Workspace
    16 Ratings
    Visit Website
  • InterProse ACE
    147 Ratings
    Visit Website
  • NaviPlan
    Visit Website
  • kama.ai
    9 Ratings
    Visit Website
  • 6Storage
    146 Ratings
    Visit Website

About

TechGrid is a tech services platform connecting businesses with an ecosystem of certified Tech Service Providers (TSP’s) and partners to orchestrate the delivery of IT solutions. Choose to offer your entire portfolio in As-a-Service bundles that automatically calculate hardware, services, support, and finance options. Answer a few simple questions, then watch as your bill of materials is built instantly and calculated using our patented BOM automation tool. Answer a few simple questions, then watch as your bill of materials is built instantly and calculated using our patented BOM automation tool. Win more deals faster by sending proposals that are simple and convenient for your customers to sign and accept.

About

Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses requiring a platform to automate workflows and sync data with partners and apps

Audience

Managed Service Providers (MSPs) seeking to automate ticket handling, triage, and chat workflows with AI to increase technician efficiency and service quality without adding overhead

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$300 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

TechGrid
Founded: 2021
United States
techgrid.com

Company Information

Thread Magic
Founded: 2019
United States
www.getthread.com

Alternatives

Alternatives

IntegriBill

IntegriBill

Sandy Beaches Software

Categories

MSP Supported

Categories

MSP Supported
Service Desk Supported

Integrations

Autotask PSA Not Supported
ConnectWise Automate Supported
ConnectWise PSA Not Supported
HaloPSA Not Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Microsoft Dynamics 365 Supported
SAP CRM Supported
Salesforce Supported
Sugar Connect Supported
Zoho CRM Supported

Integrations

Autotask PSA Supported
ConnectWise Automate Not Supported
ConnectWise PSA Supported
HaloPSA Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Microsoft Dynamics 365 Not Supported
SAP CRM Not Supported
Salesforce Not Supported
Sugar Connect Not Supported
Zoho CRM Not Supported
Claim TechGrid and update features and information
Claim TechGrid and update features and information
Claim Thread and update features and information
Claim Thread and update features and information