Tebra vs. Upvio Comparison


Tebra	Upvio Upvio Healthtech	+	+
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About Independent practices need complete solutions to maximize patient and provider well-being. While each Tebra product is purpose-built to modernize and optimize every step of the patient-practice journey, the combined platform delivers a complete operating system that provides added value for providers and patients alike. Power your connected practice with everything you need to attract new patients and keep current ones through the power of digital presence. Empower patients through every communication touchpoint and deliver a uniquely frictionless experience and convenient access that builds trust and a healthier practice. A modern, certified EHR solution built for the needs of today’s provider, delivering everything your practice needs. This includes robust charting, streamlined documentation, a comprehensive view of patients and their history, eRx, eLabs, telehealth, and more, allowing providers control of how they deliver care.	About Vitals AI is Upvio’s camera-based remote vital signs monitoring technology. It uses a short face scan and remote photoplethysmography (rPPG) with computer vision to detect subtle blood-flow signals and convert them into clinically validated physiological insights using a standard phone or webcam, with no wearables or external hardware. In around 30 seconds, Vitals AI can deliver 20+ health markers, including heart rate, HRV, breathing rate, blood pressure, stress metrics, and cardiovascular risk indices. Teams can configure scans using reusable templates, generate secure, shareable links for any workflow (customers, campaigns, teams, individuals), and review results and trends from a single platform. Deployment is available as a fully hosted solution, with enterprise-grade security, governance, and compliance built in, and integration supported via platform tools and API options.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Healthcare providers seeking a tool to modernize and optimize every step of the patient-practice journey	Audience Telehealth, Remote Care, Mining, Clinical Studies, Research
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $319/user/month Health Markers & Analysis All available vitals, indices and risk factors AI algorithm (enrich traditional vitals signs) Platform Create scan templates Create scan links Share scan links Review scan results Account dashboard Role-specific dashboards Pre-scan client questionnaires Custom client questionnaires Health reports (PDF) Multi-tenant account Client portal Client notifications Custom client notifications Integrations, Security & Data Management Upvio API Automated data exports Custom data retention policies Customer support Engineering support Dedicated solution architect Compliance & Audits HIPAA compliance SOC2 compliance GDPR compliance Audit trails and logging BAA Team Management SSO & SCIM Admin management Roles & permissions management Custom roles & permissions Monitor team performance Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 1.1 / 5 ease 1.8 / 5 features 1.9 / 5 design 2.0 / 5 support 1.1 / 5 Read all reviews	Reviews/Ratings Overall 4.8 / 5 ease 4.0 / 5 features 5.0 / 5 design 4.5 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros Tebra offers a fairly decent charting system, which can be a positive aspect of the platform. However, unless you have dedicated assistance, transitioning away from it comes at a steep price—potentially costing thousands just to obtain your own data. This makes the system feel more like a financial trap than a truly provider-friendly solution. Aprima is by far the worst but Tebra is a close second. I say that after using cerner, meditech, epic, aprima, allscripts, and practice fusion. It has so many ridiculous cliquues at times, has errors, goes down, flawed updates, you name it of the "I dont want to deal with.....and Tebra probably has that problem. Avoid this junk at all costs. Nothing. System is difficult to use. Accounting is difficult. Support tries hard but their hands are tied by those above them. Beware of Tebra’s lack of transparency and customer support. Despite not even starting onboarding or accessing the platform, we’ve been repeatedly charged without any explanation. Attempts to get answers are met with impersonal responses, directing us to ‘submit a ticket’ with no resolution. Tebra’s support is inaccessible, with no direct point of contact and vague responses to critical billing issues. This experience has felt unprofessional and even fraudulent, with ongoing charges for a service we’ve yet to use. If you’re considering Tebra, prepare for billing and communication challenges that make this service more frustrating than beneficial. Every good employee left the company. Not many compliments to give here. Good sales pitch, terrible delivery of services paid for. Cons Tebra presents itself as a comprehensive solution for providers, yet in reality, it falls short in every critical area. The clearinghouse consistently rejects claims, making the billing process inefficient and unreliable. Additionally, the requirement to download a desktop version just to conduct billing is outdated and inconvenient. To make matters worse, customer service is unresponsive, often taking days or even weeks to provide assistance. This platform fails to deliver on its promises, creating more frustration than solutions. Everything, where do you want to start. Horrible customer service. Poor functionality, Tebra allowed an outsider to hack my billing accounts multiple times. Tebra then fraudulently charged a provider's credit card $3000 of fraudulent charges without their knowledge. My billing company lost clients because of these antics by Tebra. No one will communicate or refund the money. Do not trust Tebra. I feel compelled to warn others about our experience with Tebra. Despite not having gone through onboarding or even accessing the product, Tebra has been charging our account regularly. There has been absolutely no communication about what these charges are for, and any attempt to reach out for clarification is met with impersonal responses telling us to ‘submit a ticket’—which results in no actual help or transparency. We haven't had any opportunity to use the platform or even start implementation, so it feels like these charges are completely unfounded. This lack of onboarding and customer support, combined with the unexplained billing, has left us feeling misled and taken advantage of. At this point, it’s hard not to see this as fraudulent behavior, given that we’re paying for a service we haven't received. Tebra’s lack of accountability and transparency is both unprofessional and unethical. I’d strongly recommend steering clear of this company if you want reliable service, clear communication, and a trustworthy partnership. So far, it’s been nothing but frustrating and costly without any benefit to our practice. Terrible customer service. Help desk us unhelpful. SEO is not optimized. Website is not updated even once after GO-LIVE. Rude staff. Would never use this company again.	Pros & Cons from Real Users Pros Love different features available, way more than what Calendly offers, and team is working to improve it more! Simple and easy to use. Solid, reliable and professional. A proven tool that has lasted. Packed with great features. Well thought out customizable layout. Top notch support (a must for any tool). Always improving with great updates. Easy step by step schedule and calendar that you can either use their link or embed on your own site. Easy to use and set up. Love how simple it is to use and is step by step for booking that really simplifies everything. Cons BAD BAD BAD UI AND UX! hard to use and navigate. Front end looks nice, but back end so confusing. A slight initial learning curve to initially set up. But that goes for any tool. Nothing else that I have come across. It is a little tricky to configure to your needs. The UI could use some adjustments moreso to make it easy to navigate.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Tebra United States www.tebra.com	Company Information Upvio Healthtech Founded: 2022 Australia upvio.com
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Categories Appointment Reminder Supported Care Coordination Supported Clinic Management Supported Clinical Documentation Supported e-Prescribing Supported Electronic Medical Records (EMR) Supported Health Insurance Supported Healthcare Claims Management Supported Medical Billing Supported Medical Practice Management Supported Medical Scheduling Supported Patient Engagement Supported Patient Intake Supported Patient Management Supported Patient Relationship Management (PRM) Supported Patient Scheduling Supported Revenue Cycle Management Supported Telemedicine Supported	Categories Appointment Reminder Supported Clinic Management Supported Health Assessment and Screening Supported HIPAA Compliance Supported HIPAA Compliant Messaging Supported Medical Practice Management Supported Medical Scheduling Supported Patient Engagement Supported Patient Experience Supported Patient Intake Supported Patient Scheduling Supported Telemedicine Supported
	Appointment Reminder Features Appointment Scheduling Supported Calendar Management Supported Call Reminders Supported Email Reminders Supported Online Booking Supported Payment Reminders Supported Recurring Appointments Supported Rescheduling Supported SMS Messaging Supported Two-Way Messaging Not Supported Medical Practice Management Features Claims Management Not Supported E-Prescribing Not Supported EMR / EHR Not Supported HIPAA Compliant Supported Insurance Eligibility Verification Not Supported Inventory Management Not Supported Multi-Office Supported Multi-Physician Supported Patient Billing Not Supported Patient Portal Not Supported Patient Records Supported Patient Registration Supported Patient Scheduling Supported Physician Scheduling Supported Medical Scheduling Features Appointment Management Supported Billing & Invoicing Not Supported Drag & Drop Supported Facility Scheduling Supported Multi-Location Supported No-Show Tracking Supported On Call Scheduling Supported Patient Records Supported Patient Scheduling Supported Physician Management Supported Recurring Appointments Supported Self Service Portal Supported Staff Scheduling Supported Patient Engagement Features Appointment Scheduling Not Supported Care Planning Not Supported Collaboration Not Supported Messaging Not Supported Mobile Access Supported Patient Education Not Supported Patient Portal Supported Personal Health Record Not Supported Progress Tracking Not Supported Self Management Not Supported Patient Scheduling Features Analytics/Reporting Supported Approval Process Control Supported HIPAA Compliant Supported Mobile Access Supported Notifications/Alerts Supported Online Scheduling Supported Patient Communications Supported Patient Intake Supported Patient Portal Supported Patient Records Management Supported Payment Processing Supported Reminders Supported SMS Messaging Supported Telemedicine Features Appointment Reminders Supported Appointment Scheduling Supported Chat / Messaging Supported E-Prescribing Not Supported For Medical Purposes Supported HIPAA Compliant Supported Multi-Provider Practice Supported Online Forms Supported Patient Queue Management Not Supported Practice Management Supported Remote Treatment Plans Supported Teleradiology Not Supported Video Conferencing Supported Show More Features HIPAA Compliance Features Access Control / Permissions Supported Audit Management Not Supported Compliance Reporting Not Supported Data Security Not Supported Documentation Management Not Supported For Healthcare Supported Incident Management Not Supported Policy Training Not Supported Remediation Management Not Supported Risk Management Not Supported Vendor Management Not Supported
Integrations ClearoutPhone Not Supported CodeTwo Email Signatures 365 Not Supported DoctorConnect Supported Doxy.me Not Supported FlowHealth Supported Google Calendar Not Supported Google Meet Not Supported Integrately Not Supported Medsender Supported Microsoft 365 Not Supported Microsoft Teams Not Supported Nekton.ai Not Supported Nexus EHR Supported PayPal Not Supported QuickSlot Health Supported Recupra Supported ScribeHealth Supported Stackreaction Not Supported Stripe Not Supported Zapier Not Supported Show More Integrations View All 7 Integrations	Integrations ClearoutPhone Supported CodeTwo Email Signatures 365 Supported DoctorConnect Not Supported Doxy.me Supported FlowHealth Not Supported Google Calendar Supported Google Meet Supported Integrately Supported Medsender Not Supported Microsoft 365 Supported Microsoft Teams Supported Nekton.ai Supported Nexus EHR Not Supported PayPal Supported QuickSlot Health Not Supported Recupra Not Supported ScribeHealth Not Supported Stackreaction Supported Stripe Supported Zapier Supported Show More Integrations View All 13 Integrations
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