Tech-Support Pro

Tech-Support Pro

KeplaCloud
+
+

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About

Tavant Warranty is an industry-leading warranty management solution that brings together OEMs, suppliers, and service channel partners in a real-time collaborative environment. The product enables end-to-end warranty lifecycle management and is the only solution of its kind on the Salesforce platform. The product has evolved with over 20 years of experience working with leading manufacturers globally. Tavant Warranty helps reduce warranty spend, increase supplier recovery, reduce claim processing, and consolidate fragmented warranty data to improve forecasts. Tavant continues to add new components to its warranty management suite. TMAP (Tavant Warranty Analytics Platform) is one such product that uses the latest artificial intelligence techniques to generate actionable insights. Other extended modules like Supplier recovery, Campaign Management, Audit Management, Field service management, etc. cover the entire gamut of aftermarket services for the manufacturers.

About

Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Claims processing and warranty management platform that brings together OEMs, suppliers and service channel partners in a real-time collaborative environment

Audience

OEM equipment manufacturers and their technical support teams

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Connect with us - hello@tavant.com
Free Version Not Supported
Free Trial Supported

Pricing

$99/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Tavant
Founded: 2000
United States
www.tavant.com/warranty-management

Company Information

KeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro

Alternatives

Alternatives

Kepla-FSM

Kepla-FSM

KeplaCloud
Zeus

Zeus

Obor Digital
Intelli Warranty

Intelli Warranty

Intellinet Systems
Spine Assets

Spine Assets

Spine Technologies

Categories

Categories

Help Desk Supported

Warranty Management Features

Contract Management Supported
Eligibility Verification Supported
For Field Service Supported
For General Contractors Supported
For Manufacturers Supported
Parts Management Supported
Policy Management Supported
Product Registration Supported
Repair Management Supported
Returns Management Supported
Service Management Supported
Warranty Tracking Supported

Integrations

SAP ERP Supported
SAP NetWeaver Supported
Salesforce Supported
Salesforce Agentforce 360 Platform Supported
Salesforce Agentforce Commerce Supported
Salesforce Agentforce Marketing Supported
Salesforce Agentforce Service Supported
Salesforce CPQ Supported
Salesforce Experience Cloud Supported

Integrations

SAP ERP Not Supported
SAP NetWeaver Not Supported
Salesforce Not Supported
Salesforce Agentforce 360 Platform Not Supported
Salesforce Agentforce Commerce Not Supported
Salesforce Agentforce Marketing Not Supported
Salesforce Agentforce Service Not Supported
Salesforce CPQ Not Supported
Salesforce Experience Cloud Not Supported
Claim Tavant Warranty and update features and information
Claim Tavant Warranty and update features and information
Claim Tech-Support Pro and update features and information
Claim Tech-Support Pro and update features and information