Tavant Service Lifecycle Management

OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs. The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.

Keeping up with evolving customer expectations from field service operations can be a real challenge. Manufacturers need to redefine their field service operations from a reactive to a proactive strategy. Tavant combines best practices in connected technologies, machine learning, and artificial intelligence to help companies cope with the new realities of field service operations. Tavant's field Service management solution provides field service teams with actionable insights and 360-degree knowledge of their customers, machines, and field technicians at all times to help boost productivity, enhance customer experience, and ultimately impact revenue. BENEFITS Superior field service tools to empower field service personnel on the job 360-degree view of all assets, products, and customer information in one place Integration with other service life-cycle modules like warranty, order fulfillment, and more for a seamless customer experience Intelligent platform