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About

TapHero is a maintenance request and ticketing platform designed for homeowners associations (HOAs), condo associations, and property managers who want a simpler way to manage community maintenance issues. Residents submit requests by sending an email, and TapHero automatically converts those messages into organized service tickets. The system uses AI-assisted triage to categorize requests, track conversations, and Property managers can assign tickets, monitor response times, and track resolution status from a centralized dashboard. Because TapHero works through email rather than requiring residents to log into a portal or download an app, it dramatically reduces adoption barriers while improving transparency and accountability for community maintenance operations.maintain a clear record of communication between residents, management teams, and vendors.

About

estateOS – Building Management is a unified platform designed to automate all real-estate management processes, synchronize the team, and streamline communication with residents. The system handles repair and maintenance workflows by tracking every maintenance request while storing vendor information, assigning contractors to units, attaching photos/documents to work orders, and enabling routine inspections via repeatable task templates and reminders. For tenant support, the platform enables categorizing complaints with images or documents, assigning and prioritizing responses, and using response templates to accelerate resolution while also collecting satisfaction feedback. The smart-metering module tracks updates across monitored activities, and the dashboard automatically generates operational reports, such as vacancy rate, net rental income, and overall costs, to support business-direction decisions.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

HOAs, Condo Associations, Property Managers, Community Managers, Master Planned Communities

Audience

Property and asset-management teams running residential rental portfolios in need of a tool to manage maintenance, tenant communication and operational insights

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$0
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

TapHero
United States
taphero.com

Company Information

estateOS
Founded: 2018
Germany
www.estateos.com/building-management

Alternatives

Alternatives

Kreedl

Kreedl

Kreedl AI
OwnerGo

OwnerGo

Shipplicity
Conservice

Conservice

Onboard RS
Farvision ERP

Farvision ERP

Gamut Infosystems

Categories

HOA Supported

Categories

Integrations

No info available.

Integrations

No info available.
Claim TapHero and update features and information
Claim TapHero and update features and information
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Claim estateOS and update features and information