Tango24/7 Systems
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Tech-Support ProKeplaCloud
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Related Products
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About
Tango™ Reliability Information Management standardizes, integrates, communicates, and analyzes a facility's reliability information to creating accountability, insuring that proper procedures are taken to repair or eliminate failures and reduce costs. Tango™ provides a variety of services to customize a solution for your facility. Equipment Management, Condition Management, RoundsLogging, Repair Tracker, and Oilography provide the best possible coverage to manage your Reliability Information. Some of the many features provided by Tango™ include: Lifecycle Tracking, Condition Management Programs, Integrated Condition Reports, Task Management, Equipment Management Programs, Physical Inspections, Vibration Analysis, Root Cause Failure Analysis, Repair Analysis, Repair History, Asset & Warranty Information, Oil Analysis, Oil Sample Management, Test Result Sharing, and Repair/Test Status.
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About
Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Companies that need a solution for Equipment Management, Condition Management, RoundsLogging, Repair Tracker, and Oilography
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Audience
OEM equipment manufacturers and their technical support teams
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Supported
Free Trial
Not Supported
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Pricing
$99/month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company Information24/7 Systems
www.tf7.com
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Company InformationKeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro
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Categories |
Categories |
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CMMS Features
Asset Tracking
Not Supported
Calibration Management
Not Supported
Inventory Control
Supported
Key & Lock Management
Not Supported
Mobile Access
Supported
Preventive Maintenance
Supported
Purchasing
Not Supported
Scheduling
Not Supported
Service History Tracking
Supported
Technician Management
Not Supported
Work Order Management
Supported
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Integrations
Mobile Tracker Free
Not Supported
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