Tango

Tango

24/7 Systems
Tech-Support Pro

Tech-Support Pro

KeplaCloud
+
+

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About

Tango™ Reliability Information Management standardizes, integrates, communicates, and analyzes a facility's reliability information to creating accountability, insuring that proper procedures are taken to repair or eliminate failures and reduce costs. Tango™ provides a variety of services to customize a solution for your facility. Equipment Management, Condition Management, RoundsLogging, Repair Tracker, and Oilography provide the best possible coverage to manage your Reliability Information. Some of the many features provided by Tango™ include: Lifecycle Tracking, Condition Management Programs, Integrated Condition Reports, Task Management, Equipment Management Programs, Physical Inspections, Vibration Analysis, Root Cause Failure Analysis, Repair Analysis, Repair History, Asset & Warranty Information, Oil Analysis, Oil Sample Management, Test Result Sharing, and Repair/Test Status.

About

Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Companies that need a solution for Equipment Management, Condition Management, RoundsLogging, Repair Tracker, and Oilography

Audience

OEM equipment manufacturers and their technical support teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Pricing

$99/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

24/7 Systems
www.tf7.com

Company Information

KeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro

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Categories

CMMS Supported

Categories

Help Desk Supported

CMMS Features

Asset Tracking Not Supported
Calibration Management Not Supported
Inventory Control Supported
Key & Lock Management Not Supported
Mobile Access Supported
Preventive Maintenance Supported
Purchasing Not Supported
Scheduling Not Supported
Service History Tracking Supported
Technician Management Not Supported
Work Order Management Supported

Integrations

Mobile Tracker Free Supported

Integrations

Mobile Tracker Free Not Supported
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Claim Tango and update features and information
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