TalQ

TalQ

QBurst
Tapit

Tapit

Trisys
+
+

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About

TalQ is a cloud-based call accounting solution with an automated voicemail function designed for the hospitality industry. It enables hotels to track and bill customer calls and room requests accurately, ensuring precise billing and improved operational efficiency. The system offers role-based access control to maintain data security, allowing administrators to manage user permissions effectively. With integrated deployment monitoring, TalQ centralizes data from properties worldwide on a unified platform, providing actionable insights through an intuitive dashboard. The automated voicemail feature facilitates quick responses to customer requests, enhancing guest satisfaction. Additionally, TalQ supports services like mini bar management, wake-up alarms, room service, and voice mailboxes, contributing to a comprehensive guest experience. The solution is compatible with both on-premises systems and cloud PBX systems, offering flexibility in deployment.

About

Tapit Enterprise is designed for large-scale, high call volume applications with various options for call record capacity, 50/100/200 million records. Tapit Plus is the ideal solution for medium to large sized businesses utilizing approximately 15 million records storage with scheduled arrive & restore features. At Trisys we’ve manufactured easy-to-use, long lasting, unified call monitoring systems for over two decades. In an effort to keep up with current technological advancements and the goal of client satisfaction in mind, we have taken the time to refine our software and equip it with many new properties designated to help users achieve their business needs with our solutions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hotel managers looking for a solution to streamline their telecommunication services and enhance their operational efficiency

Audience

Companies that need a call accounting solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 2.0 / 5
design 2.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • I cannot think of any pros for this system as it doesn't work as it is suppose to.

Cons

  • You cannot click on the number on your report to listen to the call. You have to go to replay. Half the time you cannot even find the recording. Many times the recording is played back with the response first then the original question, so it is completely out of order. The system also takes forever to load, this system needs to be totally revamped and for what you pay for it and if you want any kind of support, its unbelievable!

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

QBurst
Founded: 2004
United States
www.qburst.com/en-us/products/talq/

Company Information

Trisys
Founded: 1984
United States
www.trisys.com

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Categories

Categories

Call Accounting Features

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Integrations

No info available.

Integrations

No info available.
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