Tyler Resident Engagement PlatformTyler Technologies
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Related Products
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About
TPTracker is a cloud-based tenant engagement platform designed for social housing organizations, charities, social enterprises, and related teams. It links to your existing database (or runs standalone) and offers modular tools that provide easy access to personal and contact details, profiling fields, communication preferences, and group selection. With intuitive one-to-one messaging and multi-channel survey capabilities (SMS, phone, post, online, and face-to-face), TPTracker streamlines feedback collection, consent recording, and GDPR-compliant traceability. It empowers teams to request and analyse resident feedback, measure tenant satisfaction, monitor participation, develop support processes, and report on social value and regulatory satisfaction measures, all through customizable surveys, lookup and profiling features, and built-in analytics.
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About
Tyler Technologies’ Resident Engagement Platform connects residents to state and local services through a single, unified digital hub. It employs centralized digital identity and access management so users can sign in once to access personalized portals with relevant services, forms, and resources. Built-in personalization engines surface tailored content and notifications, while integrated payment processing and digital wallet functionality enable secure bill payments and fee submissions without leaving the platform. Two-way messaging, chatbot support, and accessible design features ensure inquiries and transactions are handled efficiently and inclusively. Administrators use configurable dashboards to manage content, workflows, and user roles without custom development, while real-time analytics track engagement metrics and highlight areas for service improvement.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Social housing providers, charities, and community support teams wanting a solution to manage resident engagement, conduct multi-channel surveys, and evaluate the impact of their initiatives
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Audience
State and local government IT and community services teams in need of a tool to unify resident digital identities, personalize service delivery, and streamline payments and communications
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationTPTracker
United Kingdom
www.tptracker.com
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Company InformationTyler Technologies
United States
www.tylertech.com/solutions/transformative-technology/resident-experience/resident-engagement-platform
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Integrations
Okta
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