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About

TPTracker is a cloud-based tenant engagement platform designed for social housing organizations, charities, social enterprises, and related teams. It links to your existing database (or runs standalone) and offers modular tools that provide easy access to personal and contact details, profiling fields, communication preferences, and group selection. With intuitive one-to-one messaging and multi-channel survey capabilities (SMS, phone, post, online, and face-to-face), TPTracker streamlines feedback collection, consent recording, and GDPR-compliant traceability. It empowers teams to request and analyse resident feedback, measure tenant satisfaction, monitor participation, develop support processes, and report on social value and regulatory satisfaction measures, all through customizable surveys, lookup and profiling features, and built-in analytics.

About

Tyler Technologies’ Resident Engagement Platform connects residents to state and local services through a single, unified digital hub. It employs centralized digital identity and access management so users can sign in once to access personalized portals with relevant services, forms, and resources. Built-in personalization engines surface tailored content and notifications, while integrated payment processing and digital wallet functionality enable secure bill payments and fee submissions without leaving the platform. Two-way messaging, chatbot support, and accessible design features ensure inquiries and transactions are handled efficiently and inclusively. Administrators use configurable dashboards to manage content, workflows, and user roles without custom development, while real-time analytics track engagement metrics and highlight areas for service improvement.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Social housing providers, charities, and community support teams wanting a solution to manage resident engagement, conduct multi-channel surveys, and evaluate the impact of their initiatives

Audience

State and local government IT and community services teams in need of a tool to unify resident digital identities, personalize service delivery, and streamline payments and communications

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

TPTracker
United Kingdom
www.tptracker.com

Company Information

Tyler Technologies
United States
www.tylertech.com/solutions/transformative-technology/resident-experience/resident-engagement-platform

Alternatives

Alternatives

CATIE

CATIE

Status Solutions
Eldermark

Eldermark

Eldermark Software
KingsleySurveys

KingsleySurveys

Grace Hill

Categories

Categories

Integrations

Okta

Integrations

Okta
Claim TPTracker and update features and information
Claim TPTracker and update features and information
Claim Tyler Resident Engagement Platform and update features and information
Claim Tyler Resident Engagement Platform and update features and information