Audience
State and local government IT and community services teams in need of a tool to unify resident digital identities, personalize service delivery, and streamline payments and communications
About Tyler Resident Engagement Platform
Tyler Technologies’ Resident Engagement Platform connects residents to state and local services through a single, unified digital hub. It employs centralized digital identity and access management so users can sign in once to access personalized portals with relevant services, forms, and resources. Built-in personalization engines surface tailored content and notifications, while integrated payment processing and digital wallet functionality enable secure bill payments and fee submissions without leaving the platform. Two-way messaging, chatbot support, and accessible design features ensure inquiries and transactions are handled efficiently and inclusively. Administrators use configurable dashboards to manage content, workflows, and user roles without custom development, while real-time analytics track engagement metrics and highlight areas for service improvement.
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Company Information
Tyler Technologies
United States
www.tylertech.com/solutions/transformative-technology/resident-experience/resident-engagement-platform
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