SysTrackLakeside Software
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TrueDEMpanagenda GmbH
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Related Products
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About
Lakeside Software is a leader in digital experience monitoring. We develop software that provides the visibility IT teams need to design and support productive digital workplaces. Customers use our technology to perform workplace analytics, IT asset optimization, remote work management, and AIOps. Our product, SysTrack, is a digital experience monitoring solution that gathers and analyzes data on everything that may impact end-user experience and business productivity. For more information, visit www.lakesidesoftware.com.
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About
TrueDEM by panagenda is a Digital Experience Monitoring (DEM) solution purpose-built for Microsoft 365 environments. It gives IT teams end-to-end visibility into how employees actually experience Teams, Outlook, SharePoint, OneDrive, and other M365 workloads — correlating network performance, device health (CPU, memory, disk), Wi-Fi quality, and Microsoft 365 service health into a single, actionable view. TrueDEM proactively surfaces issues like poor Teams call quality, slow app load times, and degraded network paths before they generate help desk tickets, enabling IT to troubleshoot with root-cause data instead of guesswork. It supports agent-based endpoint monitoring alongside synthetic and real-user telemetry, offers week-over-week trend and anomaly detection, and delivers reporting for adoption, engagement, and experience benchmarking across sites, departments, or the whole tenant.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
IT Operations, End User Computing, Digital Workplace, Enterprise
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Audience
IT Operations, Service Desk, and Digital Workplace teams at mid-to-large enterprises running Microsoft 365 at scale, including IT Directors and CIOs responsible for employee digital experience and Teams/M365 performance.
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Supported
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Company InformationLakeside Software
Founded: 1997
United States
www.lakesidesoftware.com
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Company Informationpanagenda GmbH
Founded: 2007
Germany
www.panagenda.com
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Categories |
Categories |
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IT Management Features
Capacity Monitoring
Supported
Compliance Management
Supported
Event Logs
Supported
Hardware Inventory
Supported
IT Budgeting
Supported
License Management
Supported
Patch Management
Not Supported
Remote Access
Not Supported
Scheduling
Not Supported
Software Inventory
Supported
User Activity Monitoring
Supported
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Integrations
Axonius
Supported
Azure Virtual Desktop
Supported
Citrix DaaS
Supported
HCL BigFix AEX
Supported
IGEL
Supported
Microsoft OneDrive
Not Supported
Microsoft Outlook
Not Supported
Microsoft SharePoint
Not Supported
Microsoft Teams
Not Supported
Nutanix AHV
Supported
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Integrations
Axonius
Not Supported
Azure Virtual Desktop
Not Supported
Citrix DaaS
Not Supported
HCL BigFix AEX
Not Supported
IGEL
Not Supported
Microsoft OneDrive
Supported
Microsoft Outlook
Supported
Microsoft SharePoint
Supported
Microsoft Teams
Supported
Nutanix AHV
Not Supported
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