Trio

Trio

Trio Technology
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About

Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale profitably. Syncro delivers powerful automation, native AI capabilities, deep Microsoft 365 integration, and seamless support for 50+ third-party tools—enabling teams to reduce complexity, cut costs, and uncover new revenue opportunities. Its transparent per-user pricing model and commitment to continuous innovation make it an ideal solution for modern IT operations.

About

From businesses to educational institutions, Trio breaks down conventional management methods and rebuilds them gapless, automated, and simply secure. As a one-of-a-kind mobile device management solution, Trio is here to not only meet your security and productivity expectations but to exceed them. Trio is a platform that not only manages devices but also takes care of vulnerability management, endpoint detection and response (EDR), compliance monitoring, and provides visibility into endpoints.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

MSPs

Audience

Companies, enterprises

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$129 per user per month
$129 per user per month (Core Plan) or
$179 per user per month (Team Plan)
Free Version Not Supported
Free Trial Supported

Pricing

$6.00/employee
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.0 / 5
support 4.3 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Syncro is easy to use and works very well for my MSP. I love how the Asset and RMM is set up. It is very easy to find a pc and remote into it.
  • I enjoy using Syncro because it gets the job done quickly. I've used Ninja RMM, ConnectWise Automate, Dell Kace, SCCM, and others. I do prefer Syncro's simplicity as it does not take long to configure what I need out of it.
  • Syncro is a great way to manage my clients and computers, I utilize several of the 3rd party integrations and they all work w/o any issue. Ticketing is easy! scripting is easy and the user library usually has what I need.
  • It takes care of so many things: tickets, invoices, remote access, accounting, and a host of tools to do what I need as a network support business. The perfect solution for helping my clients, fast connections with Splashtop and the clients love being able to make their own tickets. Syncro make my whole life easier. All for the one low price no matter how many clients I have, what a deal.
  • Syncro stands out for its comprehensive feature set, seamlessly integrating a wide range of functionalities crucial for IT management, such as remote monitoring, management, and an efficient ticketing system. Its user-friendly interface is particularly beneficial, ensuring easy adaptability for our team members with varying levels of tech expertise. The reliability of the platform is exemplary, offering consistent performance with minimal downtime, which is crucial for the uninterrupted operation of our tribe's technological infrastructure. Additionally, the excellent customer support provided by Syncro is noteworthy; they offer prompt and tailored solutions, demonstrating a deep understanding of our unique needs. These aspects collectively make Syncro an invaluable asset to our IT department, significantly enhancing our operational efficiency and effectiveness.

Cons

  • When sorting Assets by company it sorts them by Z-A instead of A-Z.
  • Splashtop integration can be annoying sometimes, but that isn't Syncro's fault.
  • I do find myself having to click through multiple screens to gather information such as customer passwords and documentation. I've bypassed some of this by just keeping multiple tabs open for different parts of Syncro.
  • Sometimes it gets a little tricky when syncing my invoices with QuickBooks and I have to fix some service or item that wasn't setup right, but the ability to have the invoices synced automatically is a great time saver.
  • While Syncro provides a robust array of features and tools, one area that could see improvement is the customization of reports and dashboards. The current offerings, although comprehensive, sometimes lack the flexibility to be tailored specifically to our unique tribal needs and workflows. This limitation can lead to additional steps in data analysis and reporting, which, although not a deal-breaker, does add a layer of complexity to our IT management tasks. Enhanced customization options would greatly improve our ability to quickly extract the most relevant information and make data-driven decisions more efficiently.

Pros & Cons from Real Users

Pros

  • Over the years, we’ve experimented with various MDM solutions, but Trio stands out with its powerful features and simplicity. Its ease of implementation and the flexibility to create custom policy profiles for diverse device types and operating systems have greatly benefited our organization.
  • Trio has helped us to automate so much of our HR operations starting from Onboarding and granting access rights, to offboarding. Trio has streamlined all these operations making sure that all endpoints are secure and compliant.
  • Trio not only makes managing employees, devices, and applications easier but also ensures that everything is secure. One of the features of Trio that we found absolutely beneficial was its profile management, which allowed us to set restrictions for our device fleet based on the operating system. Also, Trio has made it so much easier for us to stay compliant with the latest regulations, such as PCI DSS.
  • Trio makes software management easy as it offers a full list of all applications within our company and allows for easy assignment of these applications to the software desk of various departments and employees. With Trio’s patch management capabilities, we keep all our devices updated. Moreover, with its profile management feature, we can create policy profiles for both CO and BYOD devices to boost productivity and avoid data breaches.
  • Trio has fully automated employee lifecycle management. We can now easily onboard employees and assign them the access rights and applications they need. In the time of offboarding, we can revoke all the access rights with ease.

Cons

  • Trio’s amazing features make it really difficult to find any faults or negative points about it.
  • Nothing! We haven't had any negative experiences with Trio so far. We are especially satisfied with their support team. huge shoutout to them.
  • Nothing! We had no bad experiences with Trio. we are really satisfied with it.
  • Nothing much comes to mind in terms of disliking.
  • There isn't much negative points to mention. Trio is full of amazing features with a customer support that is incredibly helpful and responsive.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Syncro
Founded: 2013
United States
syncromsp.com

Company Information

Trio Technology
Founded: 2023
Germany
www.trio.so

Alternatives

Alternatives

Hexnode UEM

Hexnode UEM

Mitsogo Inc
KACE by Quest

KACE by Quest

Quest Software
Kaseya 365

Kaseya 365

Kaseya

Categories

Categories

Endpoint Protection Features

Activity Log Not Supported
Antivirus Not Supported
Application Security Supported
Behavioral Analytics Not Supported
Device Management Supported
Encryption Not Supported
Signature Matching Not Supported
Web Threat Management Supported
Whitelisting / Blacklisting Not Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Not Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

Cybersecurity Features

AI / Machine Learning Not Supported
Behavioral Analytics Not Supported
Endpoint Management Supported
Incident Management Supported
IOC Verification Not Supported
Tokenization Not Supported
Vulnerability Scanning Supported
Whitelisting / Blacklisting Not Supported

Endpoint Detection and Response (EDR) Features

Behavioral Analytics Not Supported
Blacklisting/Whitelisting Not Supported
Continuous Monitoring Supported
Malware/Anomaly Detection Not Supported
Prioritization Not Supported
Remediation Management Not Supported
Root Cause Analysis Not Supported

IT Security Features

Anti Spam Not Supported
Anti Virus Not Supported
Email Attachment Protection Not Supported
Event Tracking Not Supported
Internet Usage Monitoring Supported
Intrusion Detection System Not Supported
IP Protection Not Supported
Spyware Removal Not Supported
Two-Factor Authentication Not Supported
Vulnerability Scanning Supported
Web Threat Management Supported
Web Traffic Reporting Not Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Supported
CRM Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Network Access Control (NAC) Features

Authentication Supported
Authorization Supported
Automated Hotfix / Updates Not Supported
Centralized Policy Management Not Supported
Dashboard Supported
Device Auto-Provisioning Not Supported
Device Self-Registration Not Supported
Posture Assessment Supported
Quarantine / Remediation Not Supported
Secure Guest Access Not Supported

Network Security Features

Access Control Supported
Analytics / Reporting Supported
Compliance Reporting Not Supported
Firewalls Not Supported
Internet Usage Monitoring Not Supported
Intrusion Detection System Supported
Threat Response Not Supported
VPN Not Supported
Vulnerability Scanning Supported

Professional Services Automation Features

Billing & Invoicing Supported
Client Portal Supported
Collaboration Tools Not Supported
CRM Supported
Document Management Supported
Portfolio Management Not Supported
Project Management Not Supported
Proposal Generation Supported
Quote Management Supported
Resource Management Supported
Time & Expense Tracking Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Not Supported

Integrations

Axis LMS Supported
Bitdefender GravityZone Supported
Descartes ShipRush Supported
FlexPoint Supported
FreePBX Supported
Google Drive Supported
HappySat Supported
MSP360 Managed Backup Supported
Network Glue Supported
OpenText Core Endpoint Protection Supported
Quoter Supported
ShipStation Supported
Simplesat Supported
Slack Supported
Strategy Overview Supported
Stripe Supported
TeamViewer Supported
TurboDocx Supported
Xero Supported
n8n Supported

Integrations

Axis LMS Not Supported
Bitdefender GravityZone Not Supported
Descartes ShipRush Not Supported
FlexPoint Not Supported
FreePBX Not Supported
Google Drive Not Supported
HappySat Not Supported
MSP360 Managed Backup Not Supported
Network Glue Not Supported
OpenText Core Endpoint Protection Not Supported
Quoter Not Supported
ShipStation Not Supported
Simplesat Not Supported
Slack Not Supported
Strategy Overview Not Supported
Stripe Not Supported
TeamViewer Not Supported
TurboDocx Not Supported
Xero Not Supported
n8n Not Supported
Claim Syncro and update features and information
Claim Syncro and update features and information
Claim Trio and update features and information
Claim Trio and update features and information