SwarmTix vs. Zoom Events Comparison


SwarmTix Doteli	Zoom Events Zoom Communications 2.0 out of 5 stars	+	+
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		Related Products Eventgroove Eventgroove is a self-service platform that allows event aggregators and national and international nonprofits to organize, promote, and sell tickets online for your virtual, hybrid, and in-person events and fundraisers. Combined with our fundraising capabilities and premium e-commerce solutions, you’ll have all the tools you need to execute the event you’ve been planning. Plus, we don't charge platform fees! Simplify your event management for you and your team with Eventgroove solutions. 4.8 out of 5 stars 13 Ratings Visit Website for Eventgroove Ticketsauce Ticketing platforms are either antiquated, expensive, lack customer support, or most are all of the above. Ticketsauce and NIGHTOUT came together because we see the whitespace that no other company is addressing; A fully integrated event ticketing and marketing powerhouse with fair and transparent pricing. As the most complete white label solution in the industry, Ticketsauce focuses on helping clients maintain and promote their brand while simplifying event management and marketing. Our world-class support team will walk you through setting up your event, marketing it, and making sure it runs smoothly from A-Z. Set up a demo so we can walk you through our one-of-a-kind platform that's here to shake up the event industry and deliver on your every need. 4.8 out of 5 stars 33 Ratings Visit Website for Ticketsauce ROLLER At ROLLER, we're passionate about empowering leisure and entertainment businesses to reach new heights of success. With a track record of serving 3,000+ customers across 30+ countries, including some of the most renowned names in the attractions industry, including SkyZone, We Rock the Spectrum, Altitude, American Dream, Uptown Jungle, Flip Out, Oxygen, Innoflate, and Jumpsquare, we understand the unique needs of playcenters, family entertainment centers, wake parks, water parks, trampoline parks, theme parks, amusement parks, indoor climbing facilities, children's museums, zoos, bowling centers, aquariums and more. ROLLER serves as the ultimate all-in-one venue management solution for attraction businesses, offering a comprehensive array of features that boost revenue and drive operational efficiencies like seamless ticketing, POS, membership management, and integrated waivers. 4.3 out of 5 stars 258 Ratings Visit Website for ROLLER EventsAir EventsAir is a comprehensive, all-in-one event management platform. With over 30 years of expertise, EventsAir has powered 350,000+ successful, complex events, earning the trust of the industry's best to deliver seamless, standout experiences. Our feature-packed, cloud-based platform provides all the tools and technology event planners need to execute engaging in-person, virtual, and hybrid events from start to finish. Flexibility is at the heart of EventsAir's design, ensuring it scales and transforms effortlessly to cater to the diverse needs of events, delivering an experience that's tailor-made for everyone involved. From built-in budgeting and accounting tools to breathtaking on-brand event sites, seamless registration experiences, and even mobile event apps that can be published in minutes, EventsAir truly makes event planning a breath of fresh...air. At EventsAir, we stand as a dedicated technology partner. 4.6 out of 5 stars 154 Ratings Visit Website for EventsAir KORONA POS Developed by COMBASE, KORONA POS offers innovative point of sale software with unique features built for retailers, ticketing and event operations, and quick-service restaurants and cafes. The subscription service includes automatic updates, 24/7 in-house customer support, and zero contracts, fees, or surcharges. With KORONA POS, businesses get an array of features to improve operations and increase efficiency and insight. Detailed reporting, inventory analysis, product performance, promotions, loyalty, employee management, vast integrations, multi-store management, online retail and ticketing, hardware options, and credit card processing options are just a handful of the point of sale features that make KORONA POS the fastest-growing POS solution in the U.S. Learn more by setting up a no-commitment free trial or scheduling a product demo. Your dedicated product specialist will walk you through each feature your business will use to succeed. 4.7 out of 5 stars 228 Ratings VoucherCart VoucherCart is a sales engine, allowing you to sell your products and services as gift cards, vouchers, and tickets with powerful automation. Create vouchers, gift cards, memberships, and tickets, uniquely branded to your products and services. Automate the publication of your vouchers, limited-time offers, and discounts. Share via all your channels including your website, socials, and email. Achieve sustained & predictable revenue growth. VoucherCart is loaded with incentives for customers to buy again and again. Grow sales, track orders & get paid instantly. Vouchers, gift cards and tickets are the most profitable items your business can sell today. On average, only 85% of business vouchers are redeemed. Since VoucherCart delivers payment in full and in advance, your business can sell confidently, safely, and without hassle. Watch your sales grow and get paid direct to your nominated Bank account. 4.9 out of 5 stars 67 Ratings Visit Website for VoucherCart ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 4.9 out of 5 stars 25 Ratings Visit Website for ServoDesk ScalaHosting • Simple website management with our own SPanel control panel - a free cPanel/WHM alternative • Free and effortless migration - we will migrate all your websites and mailboxes at no additional cost and without any downtime • Unconditional anytime money-back guarantee - just to show you how certain we are about the quality of our services • 24/7/365 "Ask anything" expert support you can rely on - get help whenever you need it via live chat (instant) or by ticket (15 min. response time) • We always use the latest hardware to make your websites ultrafast - with All-NVMe storage and the latest Intel Xeon Gold 6444Y processors across all our cloud clusters, you can expect nothing but lightning-fast website performance • Ecommerce-ready Managed Cloud hosting - an all-in-one solution with all the features and capabilities you need to run and grow your business—completely free of charge • Joomla exclusive VPS provider - endorsed by Joomla's founder, Brian Teeman 4.8 out of 5 stars 2,583 Ratings Visit Website for ScalaHosting Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 4.6 out of 5 stars 2,199 Ratings Visit Website for Freshservice Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 4.2 out of 5 stars 244 Ratings Visit Website for Serviceaide
About SwarmTix is a web-based event ticketing and registration platform for organizers of in-person, virtual and hybrid events. Organizers can create event pages, sell paid tickets or register attendees for free, manage ticket types and reserved seating with seat maps, and apply promo codes and custom checkout fields. The service processes ticket payments through Stripe; paid tickets carry a $0.99 plus 1.5% SwarmTix charge per ticket, in addition to Stripe processing fees, while free events have no ticketing charge. Online events using Zoom, YouTube or Vimeo require the Virtual plan, which starts at $28 per month when billed annually and includes a 14-day free trial. Organizers can review registrations, manage attendees and use the platform's event tools to administer ticketed events.	About Zoom Events is an all-in-one platform that gives you the tools to create engaging virtual experiences that attendees will love. Build your own branded event hub, manage ticketing and registration, use one dashboard to administer user access, and allow your attendees to network during your event. Zoom Events will give you the ability to host a variety of events, from multi-day summits to multi-track conferences. Build your own event hub. Manage ticketing and registration with ease. Use one dashboard to manage user access. Host a variety of events. Foster connections. Know your stats. Zoom Events is an all-in-one platform that gives you the tools to create engaging virtual experiences that attendees will love.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Event organizers selling tickets to paid or free events.	Audience Paid Zoom users who want to create, host, and monetize live virtual events
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing $0.99 + 1.5%/ticket Paid tickets incur a $0.99 + 1.5% SwarmTix fee per ticket, plus Stripe processing fees. Free events are free. The Virtual plan starts at $28/month, billed annually, and includes a 14-day free trial. Free Version Supported Free Trial Not Supported	Pricing No information available. Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 2.0 / 5 ease 2.2 / 5 features 2.4 / 5 design 2.0 / 5 support 2.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Able to monetize my events and allow sponsors and networking. It was easy to administer and have an all in one virtual event organising tool. Nothing, there is absolutely nothing to like about this convoluted mess. It is cobbled together, broken, unsupported and horrendous. I thought I was getting a reliable stable product which would support my multiple parallel session event with back end upload of presentation files and handouts, and recordings of individual sessions. It was DREADFUL. I used Airtable and Miniextensions to do my backend paper submissions and reviews for a conference, and it was fantastic. I imagined that Zoom Events was the same but it was a disaster. So bad that most of our online clients asked for their money back. It looked good on paper. It had a lot of promised features. They made it seem very clear and straightforward, like the Zoom you are used to but it's not. Looks great for a conference and automates sending out e-mails to large groups of people. It also automatically creates all the meetings and webinars for you. Cons None really. The Zoom platform is reliable and a great experience. Let me count the ways... The interface to set up a conference is cumbersome and hard to use. The ticket buying process is a nightmare if you chose to have people authenticate first. The only other option was to leave it open for guest registration which allows them to share the link. My users are struggling with trying to even purchase a bloody ticket. Why they didn't just ask for the email, verify it's registered with zoom, and let them purchase a ticket is beyond me. Having everything run via the desktop client seemed a good idea at first. After all, most people are familiar with Zoom now. But the process of switching between the web lobby and the desktop client is weird and funky. Where to start? I couldn't upload my data file of sessions despite following the instructions. And I am a professor of technology enhanced learning. Five hours I tried, before asking my better and more qualified PhD/theoretical physicist partner for help. It still took him 4 hours to upload the data file. That should have been the clue. The workflows are dreadful with zero information in the failure feedback about what was going wrong. It went from bad to worse with people unable to login, unable to upload presentations, unable to see how to start their presentation, unable to see each other. It was horrible. There were so many problems. They started right from the beginning, and I should have known to run for the hills. But I tried to run an event using Zoom Events and nearly every user had trouble accessing the conference -- before, during and after the conference. The system is so buggy. I can't believe this was released. Zoom must really be hurting to allow something this horrible on the market. There were so many problems, and the support was bad too. Nobody knew what was going on, and even high level support could not explain away the problems. The documentation is literally misleading. They tell you to access one way, but later you find out the only way to access that reliably works, is another way that is never even published. People were left clicking around in the dark, many people did eventually access, but nobody, including Zoom support, can explain how or why. What a complete waste. Another related issue with access is that there is no backup method for people to access the sessions in your conference if the inevitable problem occurs with zoom tickets. Looking for a session id and password? They are not available -- everyone has to login with zoom's ticketing system that is very buggy, with no workaround for users. Users were sent the wrong tickets sometimes, and when they received the correct one, it would not let them enter with it once it was clicked. So Zoom Events is basically a useless product that makes your life worse. There were so many problems -- to say the most important in a few words would be that a product that just doesn’t work reliably, one that actively denies legitimate users access without workaround, documentation that is inaccurate and misleading, and sales & support that does not properly understand the product and its limitations. It was hard for some people to access the event due to going from the browser to the desktop. It would have been nice if the credentials were passed over. People could easily get lost between sessions. It would have been nice to be able to transfer people to the next session. Polling didn't work. It was impossible to add a poll to any sessions and even support couldn't help. Q&A was shotty. Some of the panelists and attendees weren't able to see any questions and it ended up messing up one of our webinars where the focus was on Q&A. Misleading advertisement. With Events, you get webinar 500, however; all of your sessions have to be Webinars, if you have one that's a meeting, you will also need a large meeting add-on otherwise your Event will be limited to 99 attendees / panelists. However; you also cannot have simultaneous sessions unless you have a business license (10 pro licenses) which at that time you are allowed 300 in a meeting I believe. Very restrictive. Once you've created tickets, you are unable to change or add sessions although I believe you can still add speakers. This is even if you have yet to publish the event. Donations through pledge are in U.S. dollars, but it would be nice if it did a conversion to your local currency or gave you the option so it's more transparent. Also, if you need to keep track of who's donating, this is not the way to do it. Many donations came in with no name attached and we had to get everyone to send us how much they donated in the end. It says events can be multiple days, but that is not true. An Event can only be one day and if you want multiple days you have to make multiple events. If it's not a paid event, you have to add everyone through a guest list, which isn't too bad since it can pull the list from an excel sheet. But this can be a pain mixed with a couple of the previous issues. If you have a multiday event, then you have to add the guests to each day. If you manually entered anyone, you have to remember to add them to each. Also, if you need to change something about one of the sessions or add a session, then you have to delete your tickets and then add then make the change before you re-add the tickets and populate the guest list again. You are unable to download the recordings from the site and they are only available for a month after the recording / event.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Doteli Founded: 2017 United States swarmtix.com	Company Information Zoom Communications Founded: 2011 United States www.zoom.com/en/products/single-session-events/
Alternatives tickts Tickts Ltd	Alternatives Facebook Live Meta 4.0 out of 5 stars
Everlage	Sessions 5.0 out of 5 stars
Tickify	Swapcard
Tikkl	vFairs 4.9 out of 5 stars
Fienta View All	Nunify Nunify Tech Inc View All
Categories Ticketing Supported	Categories Lead Retrieval Supported Virtual Event Platforms Supported
	Show More Features Virtual Event Platforms Features Alerts/Notifications Supported Attendee Management Supported Customizable Branding Not Supported Event Management Supported File Sharing Not Supported Lead Capture Not Supported Live Audio/Video Chat Supported Live Text Chat Supported Mobile Access Supported Moderation Not Supported Pre-made Templates Not Supported Presentation Tools Supported Q&A Not Supported Reporting/Analytics Supported Social Media Promotion Supported Surveys/Polls Not Supported Virtual Booths Not Supported Virtual Lobby Not Supported
Integrations Zoom Supported Axis LMS Not Supported EventRebels Not Supported Events.com Not Supported OneVault Not Supported Stripe Supported Vimeo Supported YouTube Supported Zoom Contact Center Not Supported Zoom Webinars Not Supported Zoom Whiteboard Not Supported Zoom Workplace Not Supported ZoomMate Not Supported Show More Integrations View All 4 Integrations	Integrations Zoom Supported Axis LMS Supported EventRebels Supported Events.com Supported OneVault Supported Stripe Not Supported Vimeo Not Supported YouTube Not Supported Zoom Contact Center Supported Zoom Webinars Supported Zoom Whiteboard Supported Zoom Workplace Supported ZoomMate Supported Show More Integrations View All 10 Integrations
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