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About

Businesses have always been under pressure to find new ways of modernizing processes, enhancing customer experience, increasing operational efficiencies and reducing costs. But things are changing, instead of simply deploying more people to address these challenges, businesses are now realizing the importance of a robust automation strategy. Hyperautomation is when multiple automation tools are working in unison together. It's enabling businesses to manage complex processes, large volumes, and disparate IT systems with minimal manual intervention. But with more assets, skills and partners required to deploy effective automated workflows, it can extend timelines, drive up costs and erode value. We've meticulously designed it to deliver operational transformation and maximize outcomes for businesses while controlling costs and leveraging existing skill sets. Robility natively includes everything required for hyperautomation, and with the same low code design framework as traditional RPA.

About

The first hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time, accelerating ticket resolution time and reducing costs. Swish.ai hyperautomation platform mines, automates, and predicts the best course of action, and then routes to the best-matched agent. The Swish.ai platform evaluates your historical ITSM ticket data to create and inform dynamic AI models that capture insights about your unique environment, even as it evolves. Swish.ai’s patented solution goes beyond NLP to understand your company lingo. It improves the understanding of each underlying ticket issue and identifies the next best action accurately on the spot. Once tickets have been accurately classified, the platform evaluates additional real-time variables before assigning them to the best-matched agents. We also provide reference resources to ensure they have everything needed to resolve the ticket without re-routing or pausing it.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprises and companies in need of an automation solution to optimize their human and machine workforce

Audience

Companies interested in a hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 2.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Sutherland
Founded: 1986
United States
www.sutherlandglobal.com/products-x-platforms/sutherland-robility

Company Information

Swish.ai
Founded: 2017
Israel
swish.ai/

Alternatives

Nividous

Nividous

Nividous Software Solutions

Alternatives

TeamDynamix ITSM

TeamDynamix ITSM

TeamDynamix
Nividous

Nividous

Nividous Software Solutions

Categories

Categories

Integrations

ServiceNow
Azure DevOps Server
BMC Helix Digital Workplace
CA Flowdock
Datadog
GitHub
Google Cloud Platform
Jira
Salesforce
Skilling
Splunk Cloud Platform

Integrations

ServiceNow
Azure DevOps Server
BMC Helix Digital Workplace
CA Flowdock
Datadog
GitHub
Google Cloud Platform
Jira
Salesforce
Skilling
Splunk Cloud Platform
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Claim Sutherland Robility and update features and information
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