SurveySparrow vs. UserReport Comparison


SurveySparrow	UserReport AudienceProject	+	+
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About Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences.		About UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are looking for – and how they think you can improve. Installing the survey is quick and simple. Create an account, add your website and put the code snippet on your website – then sit back and watch results tick in! NPS tells you how much users like you and what they think you can do better. With UserReport your NPS can also be broken down on demographics! There’s no limit to what UserReport can tell you about your users. How old they are, if they have children – if they like dogs or cats. Ask away! Google Analytics tells you what users are doing on your website. UserReport tells you who they are and what they want. Join the two for valuable user insights!
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience SMBs and Enterprises		Audience Companies searching for a solution to create surveys and manage feedback
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $19.00/month/5,000 responses We also have different custom pricing for our Customer Experience and 360 Feedback plans. We also offer custom pricing for clients based on requirements Free Version Supported Free Trial Supported		Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.7 / 5 ease 4.9 / 5 features 4.7 / 5 design 4.7 / 5 support 4.8 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros from Real Users Pros Survey Sparrow is a pretty intuitive No-code survey form builder with a strategic insight collector. It supports multiple usages of survey building, especially we are using for marketing research and customer feedback. It was easy and took very little time to develop. You can create or build surveys with zero codings. It doesn't have any complexity. No learning curve required. It creates intuitive surveys to collect thoughts from users. Free trial also available. It requires a simple drag and drop build and customize surveys. It offers a great feature to build as a required survey site. Its templates are very appealing. Drag and drop to build. It also offers centralized data collection to analyze the feedbacks better. SurveySparrow is an all in one solution. This software not just do the surveys but also manage it. Provides various survey forms like feedback forms and classic forms. Customisable features. Very easy to use. 14 days free trial is available. Analysis text and sentiments. #1- Drag and drop survey builder. #2- Best to acknowledge the customer experience and their understandings. #3- Mobile version support and multi-channel data resources. Easy to use Great dashboard for easy management Highly customizable surveys Ready to use survey templates & question lists Online or Offline surveys Lots of integrations It's easy to set up and work with data forms. It has a very clean design and works extremely well and clear.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Company Information SurveySparrow Founded: 2017 United States surveysparrow.com		Company Information AudienceProject Founded: 2010 Denmark www.userreport.com
Alternatives Sogolytics		Alternatives Refiner
SurveyLegend		1Flow
QuestionPro		GuestTouch
SurveyOL SurveyOL.com		Delighted Qualtrics
AskNicely View All		SurveyOL SurveyOL.com View All
Categories 360 Degree Feedback Supported Chatbot Supported Customer Engagement Supported Customer Experience Supported Customer Feedback Supported Customer Satisfaction Supported Employee Engagement Supported Employee Survey Supported Experience Management Supported Market Research Supported NPS Supported Online Form Builders Supported SMS Survey Supported Survey Supported		Categories Customer Feedback Supported Customer Satisfaction Supported
Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Supported Bug Reports Not Supported Community Feedback Tools Not Supported Live Chat Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Supported Surveys Supported User Testing Tools Not Supported Video Feedback Supported Visual Feedback Tools Supported Voice of the Customer (VoC) Supported Website Feedback Supported Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Show More Features 360 Degree Feedback Features Dashboard Supported Feedback / Surveys Supported Progress Tracking Supported Question Library Supported Rater Selection Supported Self Service Portal Supported Supports External Reviewers Supported Chatbot Features Call to Action Not Supported Context and Coherence Not Supported Human Takeover Not Supported Inline Media / Videos Supported Machine Learning Not Supported Natural Language Processing Not Supported Payment Integration Supported Prediction Supported Ready-made Templates Supported Reporting / Analytics Supported Sentiment Analysis Supported Social Media Integration Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Not Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Supported Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Employee Engagement Features Benchmarking Supported Cultural Alignment Supported Employee Awards Not Supported Employee Guides Not Supported Employee Recognition Supported Feedback Management Supported Goal Management Not Supported Health & Wellness Programs Not Supported Performance Management Supported Pulse Surveys Supported Experience Management Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Market Research Features Benchmarking Supported Compensation Management Not Supported Data Management Supported Email / Online Supported Face-to-Face Not Supported Panel Management Supported Paper-Based Supported Phone-Based Supported Sample Management Supported Statistical Analysis Supported Survey Management Supported Online Form Builders Features Artificial Intelligence Not Supported Assign Roles / Permissions Supported Collaboration Tools Supported Conversational Forms Supported Data Tables Supported Drag & Drop / No Code Supported Export to PDF Supported HIPAA Compliant Supported Import Existing Forms Supported Mobile Forms Supported Offline Forms Supported Pre-made Templates Supported Quizzes / Questionnaires Supported Reporting / Data Visualization Supported Signup Forms Supported Surveys Supported SMS Survey Features Alerts / Notifications Supported Analytics / Reporting Supported Audience Targeting Supported Campaign Management Not Supported Contact Management Supported Customizable Templates Supported Keyword Tracking Not Supported Mass Texting Supported Message Personalization Supported MMS Supported Scheduled Messaging Supported Survey Builder Supported Template Management Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Not Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Supported Question Branching Supported Question Library Supported Site Intercept Survey Not Supported Skip Logic Supported Supports Audio / Images / Video Supported		Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported
Integrations Google Analytics Supported AWeber Supported BI Book Supported Basecamp Supported Bonusly Supported Calendly Supported Evernote Supported Google Sheets Supported Hootsuite Supported HubSpot CRM Supported Microsoft OneDrive Supported Pabbly Connect Supported Pocket Supported SparrowDesk Supported Stripe Supported Trello Supported Webflow Supported Wufoo Supported YouTube Supported monday AI work platform Supported Show More Integrations View All 82 Integrations		Integrations Google Analytics Supported AWeber Not Supported BI Book Not Supported Basecamp Not Supported Bonusly Not Supported Calendly Not Supported Evernote Not Supported Google Sheets Not Supported Hootsuite Not Supported HubSpot CRM Not Supported Microsoft OneDrive Not Supported Pabbly Connect Not Supported Pocket Not Supported SparrowDesk Not Supported Stripe Not Supported Trello Not Supported Webflow Not Supported Wufoo Not Supported YouTube Not Supported monday AI work platform Not Supported Show More Integrations View All 1 Integration
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