SuperOps vs. XEOX Comparison


SuperOps	XEOX	+	+
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About SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.		About XEOX is a comprehensive, cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, seamless software deployment, IT asset management and more. It allows you to centrally manage the IT landscape of all computers and servers within your organization, and keeps track of inventory and software. XEOX was developed to take IT management to a new level. It is fast, accessible from anywhere and easy to use thanks to our modern user interface. XEOX will save your business money because it cuts down costly help desk calls. It will alert your IT support staff to potential risks so they can be fixed as quickly as possible. Task automation facilitates many routine maintenance tasks, freeing up IT support for more complex jobs.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported		Platforms Supported Windows Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Managed Service Providers		Audience Businesses seeking for a cloud based remote management and monitoring tool
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $79/tech/month Free Version Supported Free Trial Supported		Pricing $1,5 per month Based on usage Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 4.5 / 5 ease 3.0 / 5 features 4.5 / 5 design 3.5 / 5 support 5.0 / 5 Read all reviews
Pros from Real Users Pros SuperOps.ai has really improved how we handle our IT operations and daily workflows. The automation features have saved us a lot of time by cutting out repetitive tasks, which has made our processes run more smoothly and with fewer mistakes. The platform is also super easy to use , the clean layout and simple navigation make it easy for our team to manage assets and keep track of our IT setup. Plus, the built-in reporting and analytics give us useful insights, so we can see what’s working and make better decisions to keep improving our services. At our company, SuperOps.ai has been a game-changer in managing our IT operations and service delivery. One of the most significant advantages we've experienced is the robust automation capabilities it offers. This feature has allowed us to streamline a multitude of IT tasks, reducing the need for manual intervention. As a result, our IT processes have become significantly more efficient, and the chances of human error have been greatly minimized. SuperOps.ai's user-friendly interface has also been a standout feature for us. It simplifies the management of IT assets, making it easy for our team to track and monitor our infrastructure. Additionally, the platform's reporting and analytics tools provide us with valuable insights into the performance of our IT services, enabling data-driven decision-making to further enhance our operations.		Pros & Cons from Real Users Pros The customer service is very helpful. Since I had a few questions about XEOX and had a few problems using it at first, I contacted them and they replied very fast and were very friendly. Since using XEOX my work was cut down a lot, which allowed me to work on other things I. The price is good and a XEOX is also beginner friendly, apart from the confusing interface. The perfect time manage update from all Server, over the air on all locations. Windows Azur Integration. CMDB for all Devices. Cons XEOX has a lot of things you can do and some of them are not very obvious at first. It is confusing but after you get to know it, it's very helpful. No daily email about Patch status (it’s only in the Dashboard).
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information SuperOps Founded: 2020 United States www.superops.com		Company Information XEOX Founded: 2001 Austria www.xeox.com
Alternatives NinjaOne		Alternatives Cruz Operations Center (CruzOC) Dorado Software
ConnectWise PSA ConnectWise		NinjaOne
ConnectWise RMM ConnectWise		N-able N‑central N-able
Atera		Cloudaware
Freshservice Freshworks View All		Cruz RMM Dorado Software View All
Categories AI PSA Supported Endpoint Management Supported IT Alerting Supported IT Asset Management Supported IT Automation Supported IT Documentation Supported IT Management Supported IT Project Management Supported IT Service Supported ITSM Supported MSP Supported Network Monitoring Supported Patch Management Supported Policy Management Supported Professional Services Automation Supported Remote Desktop Supported RMM Supported Service Desk Supported Service Request Management Supported Shadow IT Discovery Supported SLA Management Supported System Monitoring Supported Unified Endpoint Management (UEM) Supported		Categories Cloud Monitoring Supported CMDB Supported IT Asset Management Supported IT Infrastructure Monitoring Supported Patch Management Supported RMM Supported
IT Asset Management Features Asset Tracking Supported Audit Management Not Supported Compliance Management Not Supported Configuration Management Not Supported Contract/License Management Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Not Supported IT Service Management Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Not Supported Custom Patches Not Supported Dashboard Supported Network Wide Management Not Supported Patch Prioritization Supported Patch Testing Not Supported Remote Access/Control Supported Vulnerability Scanning Not Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Not Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Show More Features IT Management Features Capacity Monitoring Not Supported Compliance Management Not Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Not Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported IT Service Features Contract Management Not Supported Incident Management Not Supported IT Asset Management Supported Knowledge Management Not Supported Release Management Not Supported Self Service Portal Not Supported Service Catalog Not Supported Service Reporting Not Supported Ticket Management Not Supported MSP Features Backup Management Supported Billing & Invoicing Supported CRM Not Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Not Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Not Supported CRM Not Supported Document Management Supported Portfolio Management Not Supported Project Management Supported Proposal Generation Supported Quote Management Not Supported Resource Management Not Supported Time & Expense Tracking Supported Service Desk Features Change Management Not Supported CMDB Not Supported Incident Management Not Supported IT Asset Management Supported Knowledge Base Not Supported Mobile Access Not Supported Procurement Management Not Supported Remote Control Not Supported Self Service Portal Not Supported SLA Management Not Supported System Monitoring Features Alerts / Notifications Not Supported Antivirus Management Not Supported Data Backup / Recovery Not Supported Device Monitoring Not Supported Inventory Management Not Supported Patch Management Not Supported Policy-based Automation Not Supported Remote Monitoring Supported Reporting / Analytics Not Supported Risk Analysis Not Supported Server Monitoring Not Supported Service Configuration Management Not Supported		IT Asset Management Features Asset Tracking Supported Audit Management Not Supported Compliance Management Not Supported Configuration Management Not Supported Contract/License Management Not Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Not Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Not Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Supported Custom Patches Supported Dashboard Supported Network Wide Management Not Supported Patch Prioritization Supported Patch Testing Supported Remote Access/Control Supported Vulnerability Scanning Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Not Supported Show More Features CMDB Features Change Management Supported Configuration Management Supported Data Visualization Supported Device Auto Discovery Supported Impact Management Not Supported IT Asset Management Supported License Management Not Supported Performance Management Not Supported Relationship Mapping Supported IT Infrastructure Monitoring Features Alerts / Notifications Supported Application Monitoring Supported Bandwidth Monitoring Not Supported Capacity Planning Not Supported Configuration Change Management Supported Data Movement Monitoring Not Supported Health Monitoring Supported Multi-Platform Support Not Supported Performance Monitoring Not Supported Point-in-Time Visibility Not Supported Reporting / Analytics Supported Virtual Machine Monitoring Not Supported
Integrations TeamViewer Supported AnyDesk Not Supported Getscreen.me Not Supported Guardz Supported Hudu Supported ISL Light Remote Desktop Supported Jira Not Supported Konnectify Supported Mattermost Not Supported Microsoft Teams Not Supported QuickBooks Online Supported ScalePad Lifecycle Manager Supported Slack Not Supported Splashtop Remote Access Supported Xero Supported Show More Integrations View All 9 Integrations		Integrations TeamViewer Supported AnyDesk Supported Getscreen.me Supported Guardz Not Supported Hudu Not Supported ISL Light Remote Desktop Not Supported Jira Supported Konnectify Not Supported Mattermost Supported Microsoft Teams Supported QuickBooks Online Not Supported ScalePad Lifecycle Manager Not Supported Slack Supported Splashtop Remote Access Not Supported Xero Not Supported Show More Integrations View All 7 Integrations
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