SuperOps

SuperOps

4.5 out of 5 stars
Visit Website for SuperOps
SuperOps Swif
SuperOps:

About

SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.
Swif:

About

Swif is the ultimate AI-powered MDM platform, seamlessly managing your macOS, Windows, and Linux devices. Ensure compliance with SOC 2, HIPAA, and ISO 27001 standards while automating your onboarding and offboarding processes.
SuperOps:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
Swif:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
SuperOps:

Audience

Managed Service Providers
Swif:

Audience

Companies interested in a powerful AI-powered MDM platform
SuperOps:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Swif:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
SuperOps:

API

Offers API Not Supported
Swif:

API

Offers API Supported
SuperOps:

Screenshots and Videos

Swif:

Screenshots and Videos

No images available
SuperOps:

Pricing

$79/tech/month
Free Version Supported
Free Trial Supported
Swif:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
SuperOps:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5
Swif:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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SuperOps:

Pros from Real Users

Pros

  • SuperOps.ai has really improved how we handle our IT operations and daily workflows. The automation features have saved us a lot of time by cutting out repetitive tasks, which has made our processes run more smoothly and with fewer mistakes. The platform is also super easy to use , the clean layout and simple navigation make it easy for our team to manage assets and keep track of our IT setup. Plus, the built-in reporting and analytics give us useful insights, so we can see what’s working and make better decisions to keep improving our services.
  • At our company, SuperOps.ai has been a game-changer in managing our IT operations and service delivery. One of the most significant advantages we've experienced is the robust automation capabilities it offers. This feature has allowed us to streamline a multitude of IT tasks, reducing the need for manual intervention. As a result, our IT processes have become significantly more efficient, and the chances of human error have been greatly minimized. SuperOps.ai's user-friendly interface has also been a standout feature for us. It simplifies the management of IT assets, making it easy for our team to track and monitor our infrastructure. Additionally, the platform's reporting and analytics tools provide us with valuable insights into the performance of our IT services, enabling data-driven decision-making to further enhance our operations.
SuperOps:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Swif:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
SuperOps:

Company Information

SuperOps
Founded: 2020
United States
www.superops.com
Swif:

Company Information

Swif
Founded: 2022
United States
www.swif.ai/
SuperOps:

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SuperOps:

Categories

AI PSA Supported
IT Alerting Supported
IT Automation Supported
IT Documentation Supported
IT Management Supported
IT Service Supported
ITSM Supported
MSP Supported
Network Monitoring Supported
Patch Management Supported
Policy Management Supported
Remote Desktop Supported
RMM Supported
Service Desk Supported
SLA Management Supported
System Monitoring Supported
Swif:

Categories

SuperOps:

IT Asset Management Features

Asset Tracking Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Not Supported
Contract/License Management Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Not Supported
IT Service Management Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Not Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Service Features

Contract Management Not Supported
Incident Management Not Supported
IT Asset Management Supported
Knowledge Management Not Supported
Release Management Not Supported
Self Service Portal Not Supported
Service Catalog Not Supported
Service Reporting Not Supported
Ticket Management Not Supported

MSP Features

Backup Management Supported
Billing & Invoicing Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Not Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Not Supported
Custom Patches Not Supported
Dashboard Supported
Network Wide Management Not Supported
Patch Prioritization Supported
Patch Testing Not Supported
Remote Access/Control Supported
Vulnerability Scanning Not Supported

Professional Services Automation Features

Billing & Invoicing Supported
Client Portal Supported
Collaboration Tools Not Supported
CRM Not Supported
Document Management Supported
Portfolio Management Not Supported
Project Management Supported
Proposal Generation Supported
Quote Management Not Supported
Resource Management Not Supported
Time & Expense Tracking Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Not Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

Service Desk Features

Change Management Not Supported
CMDB Not Supported
Incident Management Not Supported
IT Asset Management Supported
Knowledge Base Not Supported
Mobile Access Not Supported
Procurement Management Not Supported
Remote Control Not Supported
Self Service Portal Not Supported
SLA Management Not Supported

System Monitoring Features

Alerts / Notifications Not Supported
Antivirus Management Not Supported
Data Backup / Recovery Not Supported
Device Monitoring Not Supported
Inventory Management Not Supported
Patch Management Not Supported
Policy-based Automation Not Supported
Remote Monitoring Supported
Reporting / Analytics Not Supported
Risk Analysis Not Supported
Server Monitoring Not Supported
Service Configuration Management Not Supported
SuperOps:

Integrations

Deel Not Supported
Drata Not Supported
Google Chrome Not Supported
Google Workspace Not Supported
Guardz Supported
Hudu Supported
ISL Light Remote Desktop Supported
Konnectify Supported
QuickBooks Online Supported
ScalePad Lifecycle Manager Supported
Slack Not Supported
Splashtop Remote Access Supported
TeamViewer Supported
Thoropass Not Supported
Vanta Not Supported
Xero Supported
Zoom Not Supported
Swif:

Integrations

Deel Supported
Drata Supported
Google Chrome Supported
Google Workspace Supported
Guardz Not Supported
Hudu Not Supported
ISL Light Remote Desktop Not Supported
Konnectify Not Supported
QuickBooks Online Not Supported
ScalePad Lifecycle Manager Not Supported
Slack Supported
Splashtop Remote Access Not Supported
TeamViewer Not Supported
Thoropass Supported
Vanta Supported
Xero Not Supported
Zoom Supported
Swif:
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