Sunwave

Sunwave

Sunwave Health
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About

Sunwave Health (Sunwave) drives healthy results for mental health and Substance Use Disorder treatment providers through a fully integrated solution that supports the entire treatment journey. Sunwave supports traditional capabilities provided by CRM, EMR, RCM, HR, and billing solutions. But we go further to ensure results. As the only 4th generation, fully integrated treatment journey platform, we drive outcomes using complete analytics, on-demand intelligence, and intuitive reporting. There is a reason we are the highest rated in customer satisfaction. See for yourself. With Sunwave, mental health and Substance Use Disorder treatment providers can attract more qualified patients, accelerate the admissions process, improve care coordination, drive length of stay, improve revenue, and optimize clinical resources.

About

Pull from our library of different note templates and treatment plans, customize what’s there and use our form builder to put together entirely new templates from scratch. Own your workflow, you can enter notes and document findings on your terms from the calendar, the client's chart, or even in-session. The client portal makes it simple for your clients to keep up with their scheduled appointments, join video sessions, access homework assignments and submit payment. Satisfied clients progressing with their therapy are much more likely to refer new clients. Make it an easy decision to refer a friend, with the TheraPlatform client portal.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Mental Health Treatment Providers, Substance Use Disorder/Addiction Treatment Providers, Behavioral Health,

Audience

Mental health professionals and providers, psychologists, social workers, doctors, speech therapists, occupational therapists, behavioral therapists

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Contact us for custom pricing
Free Version
Free Trial

Pricing

$29.00 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 4.6 / 5
design 4.5 / 5
support 4.9 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 3.5 / 5
design 1.5 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Amazing support. I always get my questions answered and they always figure out a way to execute the vision I have for our program.
  • I have to admit, I have been using K*** for many years prior to this position. When first introduced to Sunwave, I was not a fan as I was so accustomed to K***. The previous EMR's I have used do not come close to either of these systems. I have now used it for several months and am a huge fan. Especially now that I am able to work on the forms to create an ease of the workflow. This is much easier to do in Sunwave than in K***. The functionality is much easier across the board as well. I also appreciate that Sunwave continues to work on not only making things user friendly, but also keeping up with the times and utilizing technologies that are within Sunwave. Great job.
  • This is one of the easiest and most user friendly EMR's I have used to date. They made the set up and implementation easy. Alex was a no pressure salesman who simply put a solution in front of us. Our implementation specialist Heather was amazing and very attentive to our needs and goals as well as our wish list.
  • The reporting capability is the best I have seen in the industry. Every note can be audited easily before executing Billing. Customer support is always available and responsive.
  • I’d just say like I consult for licensing/accreditation and work with several products and Sunwave is by far my favorite bc of user interface, support, and reporting versatility.

Cons

  • Sometimes navigating the system is difficult. Once I get the support, it all makes sense.
  • Still getting use to reading the MAR's and would like to see improvements made in this area, but I am adapting.
  • I wanted to integrate some of my other software. The only con here is the cost for the monthly integration of an API.
  • Updating certain fields can impact historical data when running reports.
  • I don't see many negatives with this particular EMR software. It is easy to use and a value add to any organization who utilizes it.

Pros & Cons from Real Users

Pros

  • Not much, the scheduler. Ability to show patients' medication information. Email senders, and that is it.
  • Marketed features were ideal for therapists. (Those features actually working were rare.) Professional sounding name.

Cons

  • The technical issues are absurd and the amount of troubleshooting is not worth it stick with free Doxy.me. I wish I did that to start but had to move fast because of crisis and made an error. Will not continue after the year and yes forget customer support does not exist.
  • Minimal customer support or accountability, particularly when all users in professional online groups are reporting the same bugs and constant issues. No refunds or pro-rating, despite realizing within the first day of user traffic that TheraPlatform is unable to perform properly, and also, that customer service will not offer support nor acknowledge their issues with their own system.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Sunwave Health
United States
www.sunwavehealth.com

Company Information

TheraPlatform
Founded: 2011
United States
www.theraplatform.com

Alternatives

Alternatives

HIPAA Video

HIPAA Video

VideoNet Holding
Foothold

Foothold

Foothold Technology
Zanda

Zanda

Zanda Health
Kipu

Kipu

Kipu Systems

Categories

Categories

Mental Health Features

Appointment Reminders
Appointment Scheduling
Assessment & Treatment Plans
Billing & Invoicing
Claims Management
E-Prescribing
EDI
EMR / EHR
HIPAA Compliant
Inpatient / Residential
Multi-Provider Practice
Patient Portal
Personnel Management
Progress Notes
Single Provider Practice

Electronic Medical Records (EMR) Features

Appointment Management
Charting
Compliance Tracking
E-Prescribing
E/M Coding
Handwriting Recognition
HIPAA Compliant
Integrated Telehealth
Meaningful Use Certified
MIPS Certified
ONC-ATCB Certified
Patient Portal
Self Service Portal
Voice Recognition

Mental Health Features

Appointment Reminders
Appointment Scheduling
Assessment & Treatment Plans
Billing & Invoicing
Claims Management
E-Prescribing
EDI
EMR / EHR
HIPAA Compliant
Inpatient / Residential
Multi-Provider Practice
Patient Portal
Personnel Management
Progress Notes
Single Provider Practice

Medical Practice Management Features

Claims Management
E-Prescribing
EMR / EHR
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Multi-Office
Multi-Physician
Patient Billing
Patient Portal
Patient Records
Patient Registration
Patient Scheduling
Physician Scheduling

Nutritionist Features

Appointment Scheduling
Billing & Invoicing
Dietary Analysis
Goal Setting / Tracking
Meal Planning
Nutrient Database
Patient Management
Patient Portal

Occupational Therapy Features

Assessment Management
Billing & Invoicing
Care Plan Management
Insurance Management
Patient Records
Patient Registration
Patient Scheduling
Practice Management
Progress Tracking

Physical Therapy Features

Activity Monitoring
Appointment Management
Assessments
Billing & Invoicing
Exercise Management
Insurance Management
Multi-Location
Patient Records
Practice Management
Progress Notes
Treatment Plans

Social Work Case Management Features

Case Notes
Client Management
Document Management
Forms Management
Goal Setting / Tracking
Program Management
Referral Management
Reporting & Statistics
Scheduling
Volunteer Management

Speech Therapy Features

Assessment Management
Billing & Invoicing
Care Plan Management
Insurance Management
Patient Scheduling
Progress Tracking
SOAP Notes

Telemedicine Features

Appointment Reminders
Appointment Scheduling
Chat / Messaging
E-Prescribing
For Medical Purposes
HIPAA Compliant
Multi-Provider Practice
Online Forms
Patient Queue Management
Practice Management
Remote Treatment Plans
Teleradiology
Video Conferencing

Integrations

Authorize.Net
CallRail
CallTrackingMetrics
Five9
Medsender
Salesforce
Service Center
Stripe
Twilio
WordPress

Integrations

Authorize.Net
CallRail
CallTrackingMetrics
Five9
Medsender
Salesforce
Service Center
Stripe
Twilio
WordPress
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Claim Sunwave and update features and information
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