Summit Fleet MaintenanceRitam Technologies
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Tech-Support ProKeplaCloud
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Related Products
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About
A fleet management and maintenance tracking software tool for vehicles, equipment, parts, service scheduling, service history, warranties, insurance, registrations, capitalization, repair costing, preventive maintenance, and more. Schedule and be reminded of timely servicing, keep detailed history with minimal effort, and never forget those critical insurance, warranty, and registration deadlines. Automatic next service scheduling, based on frequency, mileage and/or hours used. Automatic rescheduling of service based upon actual usage.
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About
Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Fleet Management software for businesses
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Audience
OEM equipment manufacturers and their technical support teams
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$99/month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationRitam Technologies
Founded: 1981
United States
www.ritam.com
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Company InformationKeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro
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Categories |
Categories |
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Equipment Maintenance Features
Customer Database
Not Supported
Dispatch Management
Not Supported
Equipment Tracking
Supported
Inventory Control
Not Supported
Job Management
Not Supported
Maintenance Scheduling
Supported
Warranty Tracking
Supported
Work Order Management
Supported
Fleet Maintenance Features
Cost Tracking
Supported
Fuel Tracking
Supported
Maintenance History
Supported
Maintenance Scheduling
Supported
Parts Inventory Management
Supported
Repair Tracking
Supported
Tire Management
Supported
Vehicle Information
Supported
Warranty Tracking
Supported
Work Order Management
Supported
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Integrations
No info available.
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Integrations
No info available.
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