Success4 vs. easy_CSM Comparison


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About Success4 centralizes data from all customer interactions and data sources, monitors health and product usage, and predicts customer behavior so that the customer success teams can proactively engage with their customers in the most meaningful way.	About An easy-to-use and implementing Customer Success Management-Tool (CSM) in existing tool landscape for small and medium sized companies (SMEs). Currently with an integration of CRMs like HubSpot and ticketing systems like Zendesk for calculating customers Health Score based on ticketing and accounting KPIs. Further functionalities via Apps like Zapier and Zendesk App. Possibility to add own-defined recommended actions or using pre-defined ones.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Customer Service solution for companies	Audience SaaS B2B
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing $99 $99 per user for a month for the first 5 users and $89 for every other user after that 5. Free Version Not Supported Free Trial Not Supported	Pricing $16.99/month/admin account Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Success4 Founded: 2016 United States success4.us	Company Information easy_CSM Founded: 2021 Germany easycsm.de/en/
Alternatives Cuoral	Alternatives Exeechain
Freshsuccess Freshworks	Freshsuccess Freshworks
ZapScale	Supportbench
SuccessGuardian	Successifier
Startdeliver View All	Akita View All
Categories Customer Success Supported	Categories Customer Success Supported
Customer Success Features Account Alerts Supported Account Management Supported Communication Management Not Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Supported Revenue Management Supported Usage Tracking / Analytics Supported Win / Loss Analysis Supported
Integrations Zendesk Supported AirCare Supported CloudTalk Supported Freshchat Supported Freshdesk Supported Gmail Supported Grafana Cloud Supported HubSoft Supported HubSpot CRM Not Supported Jira Supported Pipedrive Supported QuickBooks Online Supported Recurly Supported Salesforce Supported Segment Supported Stripe Supported Zapier Not Supported Zoho CRM Supported Zoho Mail Supported Show More Integrations View All 22 Integrations	Integrations Zendesk Supported AirCare Not Supported CloudTalk Not Supported Freshchat Not Supported Freshdesk Not Supported Gmail Not Supported Grafana Cloud Not Supported HubSoft Not Supported HubSpot CRM Supported Jira Not Supported Pipedrive Not Supported QuickBooks Online Not Supported Recurly Not Supported Salesforce Not Supported Segment Not Supported Stripe Not Supported Zapier Supported Zoho CRM Not Supported Zoho Mail Not Supported Show More Integrations View All 5 Integrations
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