Audience
SaaS B2B
About easy_CSM
An easy-to-use and implementing Customer Success Management-Tool (CSM) in existing tool landscape for small and medium sized companies (SMEs).
Currently with an integration of CRMs like HubSpot and ticketing systems like Zendesk for calculating customers Health Score based on ticketing and accounting KPIs.
Further functionalities via Apps like Zapier and Zendesk App.
Possibility to add own-defined recommended actions or using pre-defined ones.
Other Popular Alternatives & Related Software
HubSpot CRM
HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform.
HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, HubSpot's Smart CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your customers by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service. With HubSpot's CRM, you gain unparalleled insights into your customer interactions, all organized in an intuitive, easy-to-navigate dashboard that promises to skyrocket your team's efficiency. The platform is engineered to grow with you, offering scalable solutions that adapt to your evolving business needs. What's more, HubSpot's Customer Platform includes a robust free version, packed with essential features, making it the perfect choice for ambitious businesses of all sizes.
Learn more about HubSpot CRM
LiveAgent
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.
Learn more about LiveAgent
Userlane
Userlane is a no-code Digital Adoption Platform that is designed to maximize software adoption by allowing anyone to master any software instantly. This is made possible with our step-by-step interactive guidance technology and on-demand Virtual Assistant that offers contextual and tailored support to software users whenever they need it. Our solution can be used for both employee onboarding and training (enterprise digital adoption) as well as customer onboarding and self-service (for software vendors). Our step-by-step, on-screen interactive guides lead users through digital processes in any browser-based software in real-time, helping them achieve their goals quickly and effortlessly. Userlane onboards employees and customers faster, reduces support tickets and costs (by up to 75%) and increases user satisfaction and productivity. Our DAP is the ideal solution for enterprises with a global, distributed workforce wanting to automate and scale their software training and support.
Learn more about Userlane
Exeechain
Exeechain is AI-native customer success software for B2B SaaS teams: churn prediction, customer health scores and failed payment recovery in one platform. Every account is scored daily from 0 to 100, the three risk drivers behind each score are named in plain English, and the save email is drafted from that customer's own history and sent under your approval. When a card fails, a recovery sequence runs and stops the moment the payment clears.
Signals from Stripe, Salesforce, HubSpot, Intercom, Zendesk, Mixpanel and Slack feed one health score. Also: retention playbooks, revenue forecasting timed to real renewal dates, QBR automation written from account data, AI Copilot, champion tracking.
Free tier runs the entire product on a sample book. Paid from $299/mo (150 customers), $999/mo (500), $2,999/mo (2,000), Enterprise from $5,900/mo. About 80% cheaper than Gainsight at the median published deal. No implementation fee, month to month.
Learn more about Exeechain
Pricing
Starting Price:
$16.99/month/admin account
Free Trial:
Free Trial available.
Integrations
Company Information
easy_CSM
Founded: 2021
Germany
easycsm.de/en/
Videos and Screen Captures
Other Useful Business Software
Ship Agents Faster
Gemini Enterprise Agent Platform lets you rapidly build, scale, govern and optimize production-ready agents grounded in your organization's data. The platform enables developers to build custom or pre-built agents for virtually any use case. New customers get $300 in free credits.
Product Details
Platforms Supported
Cloud
Support
Online
Not Offered
easy_CSM Frequently Asked Questions
Q: What kinds of users and organization types does easy_CSM work with?
easy_CSM works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does easy_CSM support in their product?
easy_CSM supports these languages: English.
Q: What kind of support options does easy_CSM offer?
easy_CSM offers support via online and not offered.
Q: What other applications or services does easy_CSM integrate with?
easy_CSM integrates with: HubSpot CRM, HubSpot Customer Platform, HubSpot Service Hub, Zapier, and Zendesk.
Q: Does easy_CSM offer a free trial?
Yes, easy_CSM offers a free trial.
Q: How much does easy_CSM cost?
Pricing for easy_CSM starts at $16.99/month/admin account.