WebFirstRTI Software
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Related Products
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About
StatusHub is an IT Incident & Disruption Communication tool that helps you keep your customers and team informed during service downtime. StatusHub makes it easy to keep everyone informed through status pages and multiple notification channels.
With StatusHub you can personalize your incident communication to build reputation and trust: create public or private status pages, choose your brand colors or upload your logo, use your custom domain and communicate to your audience in their language.
Status pages by StatusHub stay up even if your servers are down, so you never lose connectivity with your end users.
StatusHub lets you operate multiple status pages, import and manage subscribers, create incidents manually or through integrations and create and schedule maintenance events. Everything you need to make your status communication efficient and flexible.
Start your free trial now!
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About
WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies with significant IT: SMB, Enterprise, Educational Institutions
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Audience
Companies searching for a solution to facilitate communication
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$49.00/month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationStatusHub
Ireland
statushub.com
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Company InformationRTI Software
www.rti-software.com/webfirst.html
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Alternatives |
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Categories |
Categories |
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Incident Management Features
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
IsDown
Microsoft Teams
New Relic
Okta
Opsgenie
PagerDuty
Quickwork
Site24x7
Slack
SolarWinds Pingdom
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Integrations
IsDown
Microsoft Teams
New Relic
Okta
Opsgenie
PagerDuty
Quickwork
Site24x7
Slack
SolarWinds Pingdom
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