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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer Success teams in B2B companies

Audience

B2B software companies, Telecommunications, Consumer online services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$900 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Read all reviews

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Staircase AI
Founded: 2021
United States
staircase.ai/

Company Information

inSided
Founded: 2010
Netherlands
www.insided.com

Alternatives

Alternatives

Answerbase

Answerbase

Lumin Creative

Categories

Categories

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Community Features

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Slack
Blotout
CanopyDeploy
Common Room
Easyflow
Findjoo
Freshdesk
Gainsight
HelpHub
Meltano
Miro
Mixpanel
Productboard
Salesforce
Salesforce Essentials
Salesforce Service Cloud
Stackreaction
Zendesk

Integrations

Slack
Blotout
CanopyDeploy
Common Room
Easyflow
Findjoo
Freshdesk
Gainsight
HelpHub
Meltano
Miro
Mixpanel
Productboard
Salesforce
Salesforce Essentials
Salesforce Service Cloud
Stackreaction
Zendesk
Claim Staircase AI and update features and information
Claim Staircase AI and update features and information
Claim inSided and update features and information
Claim inSided and update features and information