SpecBreak

SpecBreak

CommittedCost
+
+

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About

A Committed Cost is the obligation to pay a good or service at any future time. Good practice is to treat all agreements for goods and services (even verbal) as committed costs as the work is performed. Fund your CommittedCost Software Account and start today. The balance will drop with each submitted Daily Report. You will be warned when to replenish your CommittedCost Software Account once balance falls below $200. For a small fee we will set up your AFE templates, your Cost Center Templates (Op-Ex) and even set up your AFE’s (Budgets). You will be up and running within hours.

About

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses looking for a complete Change Management platform

Audience

Vivantio is the best fit for medium-sized, high-growth companies with internal or external service teams that demand excellence.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$59.00/month/user
Price includes:

-Every Vivantio feature
-Choice of data centers
-In-house Professional Services
-Customer Success Manager
-Vivantio US & UK Telephone, Email and Self Service Support

The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected: Named License, Concurrent License, Mixed License, License Pools.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.6 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • It gives us the execution we need to sustain our company, and our need to track issues and requests coming from agents.
  • Vivanto is helping our team to have data on a daily or monthly basis by raising or creating tickets under requests or issues depending on the concern. This will help as to have permanent solution on the issue.
  • All concerns reportedly documented and issues are not forgotten. Also we can updated the issue on real time basis.
  • I like Vivantio because the software is designed to be easy to navigate and use. Also it's user friendly, which reduces the learning curve for user and enhance overall user experience. It helps me track and monitor the issues and request of other department.
  • It gives us the execution we need to sustain our company, and our need to track issues and requests coming from agents.

Cons

  • There were some issues of lost tickets especially during tickets especially during ticket audit.
  • I don't have any issue because its very useful to us. For improvement all request should generate email for notification to have immediate action.
  • No email notification was received when SLA was already overdue.
  • For me it's nothing to dislike because it was easy and convenient to use.
  • There were some issues of lost tickets especially during ticket audit.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CommittedCost
Founded: 2015
Canada
committedcost.com

Company Information

Vivantio
Founded: 2003
United States
www.vivantio.com/

Alternatives

Alternatives

ServoDesk

ServoDesk

Simplisys Ltd
Coupa

Coupa

Coupa Software
Micro Estimating

Micro Estimating

Micro Estimating Systems
Freshservice

Freshservice

Freshworks
Cosmic Frog

Cosmic Frog

Optilogic

Categories

Categories

Change Management Features

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

Change Management Features

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

Asset Tracking Features

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

CMDB Features

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
Impact Management
IT Asset Management
License Management
Performance Management
Relationship Mapping

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Incident Management Features

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

BambooHR
Gemini
Gemini Nano
Gemini Pro
Google AI Plus
HubSpot Customer Platform
HubSpot Sales Hub
HubSpot Service Hub
Indent
Jira
Lansweeper
Microsoft Entra
Microsoft Exchange
Microsoft Teams
OpenAI
PagerDuty
QuickBooks Online
Sage Intacct
SolarWinds Loggly
Twilio

Integrations

BambooHR
Gemini
Gemini Nano
Gemini Pro
Google AI Plus
HubSpot Customer Platform
HubSpot Sales Hub
HubSpot Service Hub
Indent
Jira
Lansweeper
Microsoft Entra
Microsoft Exchange
Microsoft Teams
OpenAI
PagerDuty
QuickBooks Online
Sage Intacct
SolarWinds Loggly
Twilio
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