SpadeCeltycs Outsourcing Services
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TelStrat QMSerenova
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Related Products
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About
Compares performance among peers, internally within the organization and externally among the industry. It is of utmost importance for any service company to protect its customers, agents as well as its own organization. You can do all this including compliance tracking, adherence and breaches. Understand how each partner or vendors are performing using our proprietary multiple level multiple owner scoring methodology. Understand drivers for customer loyalty through surveys as well as Spade deep dive analytics. We have a comprehensive set of reports that can be used to derive the loyalty of your customers.Perform deep dive analysis, find the root cause, identify the most common pit-falls, and make training need analysis. Also with Spade analytics there will be no questions unanswered.
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About
Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies looking for a cloud based Quality Monitoring tool
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Audience
Call centers searching for a complete Quality Management solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCeltycs Outsourcing Services
India
spadeondemand.com
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Company InformationSerenova
Founded: 2013
United States
www.serenova.com/products/telstrat/recording-quality-management/
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Categories |
Categories |
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Quality Management Features
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
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Integrations
Calabrio Quality Management
IBM Apptio
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