SonicView

SonicView

Provana
+
+

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About

A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.

About

When you get that first call, you have no information about this caller, or which particular marketing effort generated this call. Without this info, how will you optimize your campaign and generated more leads? 71% of online leads generated are lost - just because the business doesn't call them on time. Sales followup calls are not tracked or monitored. Manual entry of daily sales calls into a CRM system is a big pain. You know how important service reminders and customer engagement calls are. Call tracking is simple. You'll get reports about which marketing channels and which campaign is generating the most number of calls just like the image you see here. Call tracking allows you to wisely allocate your budget in the channels and campaigns that matter the most. ConversationAnalytics records and accurately transcribes every call generated by your marketing.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers

Audience

Businesses that need an AI driven Insight solution for ad-driven phone calls

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$4000.00/one-time/user
Free Version Not Supported
Free Trial Not Supported

Pricing

$39 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Provana
Founded: 2011
United States
www.provana.com/sonicview-call-recording

Company Information

Waybeo
www.waybeo.com

Alternatives

Alternatives

Voxida

Voxida

Accurate Always Inc.
RECITE

RECITE

Numonix

Categories

Call Recording Supported

Categories

Call Recording Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Not Supported
File Transfer Supported
Instant Retrieval Not Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Call Recording Features

Archiving Not Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Not Supported
File Transfer Not Supported
Instant Retrieval Not Supported
On-Demand Recording Not Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Integrations

No info available.

Integrations

No info available.
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