SonicView

SonicView

Provana
+
+

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About

A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.

About

VaxVoIP SIP Recording SDK is a Windows development toolkit for building SIPREC-compliant servers that capture and record audio from SIP-based VoIP calls. Developers can use it to create call-recording services for contact centers, enterprise archiving, quality review, compliance workflows and audio analysis. The SDK includes software components, technical documentation, a demo application and sample projects for C#, VB.NET, Visual C++ and Delphi. It supports SIPREC clients and Session Border Controllers, and connects with VaxVoIP SIP Server SDK and SIP Phone SDK clients. Supported audio codecs include G.711 u-law and a-law, GSM, iLBC and G.729. The toolkit supports Windows Server and desktop development, multi-core and multi-processor operation, recording-session handling, and application-managed storage workflows. A fully functional 30-day evaluation is available.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers

Audience

Developers, VoIP providers, contact centers and enterprises building SIPREC call-recording and archiving systems.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$4000.00/one-time/user
Free Version Not Supported
Free Trial Not Supported

Pricing

$4,880/year
The annual license costs $4,880 for one service and server, with unlimited concurrent calls. The license includes technical support, updates and maintenance. A fully functional 30-day trial is available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Provana
Founded: 2011
United States
www.provana.com/sonicview-call-recording

Company Information

VaxSoft
Founded: 2004
Pakistan
www.vaxvoip.com/sip-recording-sdk

Alternatives

Alternatives

VaxVoIP

VaxVoIP

VaxSoft
Voxida

Voxida

Accurate Always Inc.
RECITE

RECITE

Numonix
TekTape

TekTape

KaplanSoft

Categories

Call Recording Supported

Categories

Call Recording Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Not Supported
File Transfer Supported
Instant Retrieval Not Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Integrations

No info available.

Integrations

No info available.
Claim SonicView and update features and information
Claim SonicView and update features and information
Claim VaxVoIP SIP Recording SDK and update features and information
Claim VaxVoIP SIP Recording SDK and update features and information