SonicViewProvana
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VaxVoIP SIP Recording SDKVaxSoft
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Related Products
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About
A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.
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About
VaxVoIP SIP Recording SDK is a Windows development toolkit for building SIPREC-compliant servers that capture and record audio from SIP-based VoIP calls. Developers can use it to create call-recording services for contact centers, enterprise archiving, quality review, compliance workflows and audio analysis. The SDK includes software components, technical documentation, a demo application and sample projects for C#, VB.NET, Visual C++ and Delphi. It supports SIPREC clients and Session Border Controllers, and connects with VaxVoIP SIP Server SDK and SIP Phone SDK clients. Supported audio codecs include G.711 u-law and a-law, GSM, iLBC and G.729. The toolkit supports Windows Server and desktop development, multi-core and multi-processor operation, recording-session handling, and application-managed storage workflows. A fully functional 30-day evaluation is available.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers
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Audience
Developers, VoIP providers, contact centers and enterprises building SIPREC call-recording and archiving systems.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
$4000.00/one-time/user
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$4,880/year
The annual license costs $4,880 for one service and server, with unlimited concurrent calls. The license includes technical support, updates and maintenance. A fully functional 30-day trial is available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationProvana
Founded: 2011
United States
www.provana.com/sonicview-call-recording
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Company InformationVaxSoft
Founded: 2004
Pakistan
www.vaxvoip.com/sip-recording-sdk
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Recording Features
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Not Supported
File Transfer
Supported
Instant Retrieval
Not Supported
On-Demand Recording
Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
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Integrations
No info available.
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Integrations
No info available.
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