SonicView

SonicView

Provana
+
+

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About

A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.

About

With TalkHelper’s Skype call recorder, you are able to record Skype video calls as well as screen shares smoothly and professionally, stores in AVI files with XVID codec supported. Unlike other Skype recorders which are actually screen saver, TalkHelper records *inside* into Skype, makes sure every video frame during a Skype video call can be captured and saved, no matter the video is in a normal window, full screen or a floating window. Skype audio calls can be saved in MP3 or WAV format with stereo or mono option supported. With TalkHelper Skype recorder, saving Skype video messages and voicemails becomes a simple mission, with one click, Skype voicemails and video messages will be saved in media files on your local disk, you are able to review/playback them via media player anytime.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers

Audience

Skype Call Recorder solution for businesses

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$4000.00/one-time/user
Free Version Not Supported
Free Trial Not Supported

Pricing

$49.95 one-time payment
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Provana
Founded: 2011
United States
www.provana.com/sonicview-call-recording

Company Information

TalkHelper
www.talkhelper.com

Alternatives

Alternatives

Voxida

Voxida

Accurate Always Inc.
RECITE

RECITE

Numonix

Categories

Call Recording Supported

Categories

Call Recording Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Not Supported
File Transfer Supported
Instant Retrieval Not Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Integrations

Skype Not Supported

Integrations

Skype Supported
Claim SonicView and update features and information
Claim SonicView and update features and information
Claim TalkHelper Call Recorder and update features and information
Claim TalkHelper Call Recorder and update features and information