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About

Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform.

About

SurveyLab is online survey software built for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 65 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more. System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Experience management products by Sogolytics cater to enterprise-level organizations across all industries. The software is robust and can scale to accommodate organizations of all sizes and users with varying skill levels.

Audience

Individuals, small & large organizations. | Customer Experience, Market Research, HR, Digital.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free Pro plan: Free for life

Pro plan: $39/month or $469/year

Pro Max plan: $49/month or $589/year

Enterprise plans: Call for pricing, +1 (800) 646-0520

SogoCX and SogoEX: Call for pricing, +1 (800) 646-0520
Free Version
Free Trial

Pricing

$49.00/month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.9 / 5
support 4.8 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 4.6 / 5

Pros from Real Users

Pros

  • Good for academic and healthcare research. Free for university. Easy to use. Easy to generate report.
  • Sogolytics allows us to collect, process and visualize data in an intuitive and customizable way. The platform allows us to identify trends, patterns and opportunities for improvement in our production and supply chain processes. In addition, I appreciate the ease with which Sogolytics integrates with existing business management systems and databases.
  • I like the fact that it is customizable and I can generate report from my survey. It is as if someone made a premium version of google forms that meet your requirements.
  • No coding is required to generate questionnaires. Surveys can be deployed anywhere like websites and emails. The user interface is straightforward. Breeze to customize the survey background. Easy to view user response collected for survey.
  • SoGoSurvey is an extremely useful and simple platform to build custom surveys. I'm using this to create feedback surveys. It's easy to create and no code is required. I'm impressed with the features it offered me. The dashboard and data overview is simple to get.
  • SoGoSurvey is a quick survey creator which eliminates the programming coding by its simple drag and drop template based custom survey builder. It gives us many flexible ways to create for different usage. We are recently used this for customer experience research, it was great in every case.
  • SoGoSurvey is a stress-free survey page creator. - Not a single coding involved in creating the surveys from this platform. - Gives you the ability to design your layouts and interface. - Custom link builder to share your surveys using URL.
  • This software is an incredible survey developer tool. The survey designing is simple and significant. Pros, Easy to develop, secure collected database, flexible questions and plugins, intuitive UI.
  • Here are the things I liked about SoGoSurvey: * Drag and drop to customize survey. * Smartphone and desktop supported survey interface. * File upload and captcha option to protect survey. * Brand name survey header customization.
  • SoGoSurvey survey is one of the most comprehensive online survey to available in the market. It supports complex logics and branching features. It's based on drag and drop interface making it very easy to use. It has a very good inventory of prebuilt template making it a good choice for creating quick survey forms.

Pros & Cons from Real Users

Pros

  • 1. SurveyLab can be easily integrated with third-party application for more features. 2. The surveys created on Survey Lab are intuitive and fun to attempt by the user. 3. The creation of surveys does not take a lot of time. 4. The user interface is user-friendly.
  • It can be share over any social media. It has the most responsive interface. It let you make forms from templates and sample designs. I have been making forms for getting feedback. You will get accurate data from it.
  • The sample forms gets updated regularly. Data accuracy is very high. Everything can be monitored while form is active. It has very precise colour scheme.
  • I have used a lot of platforms to make feedbacks but my finest experience was with this platform. You get all the necessary tools at one place. It has templates to help you. You can send it to anyone.
  • I have been using it to take feedbacks, it helps me know what are the things my coworker wants and what are changes I need to make in the working environment. It is easy and very handy. Tools are really helpful.

Cons

  • 1. Honestly, I haven't found any con of this software in my usage, it does what it claims.
  • No cons as per say but it could have more user friendly dashboard.
  • It is new in the market. It doesn't have trial version.
  • I am using it since last year and I have not felt any major issues with it.
  • Not that famous and needs a few modifications in the user-interface. Price is nice but should involve more things.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Sogolytics
Founded: 2009
United States
www.sogolytics.com

Company Information

SurveyLab
Founded: 2009
Poland
www.surveylab.com

Alternatives

Alternatives

SurveyOL

SurveyOL

SurveyOL.com
TeamSupport

TeamSupport

TeamSupport LLC
Surveyed

Surveyed

Spicyfy Ventures
SurveyOL

SurveyOL

SurveyOL.com

Categories

Categories

360 Degree Feedback Features

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Employee Engagement Features

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Experience Management Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

HR Analytics Features

Compensation Plan Modeling
Dashboard
HR Metrics Library
Leave & Absence Reporting
Predictive Modeling
Recruiting Management
Succession Planning
Talent Management
Trend Analysis
Turnover Tracking

SMS Survey Features

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
Mass Texting
Message Personalization
MMS
Scheduled Messaging
Survey Builder
Template Management

360 Degree Feedback Features

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Forms Automation Features

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Market Research Features

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Polling Features

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
Skip Logic
SMS Polling
Supports Audio / Images / Video

Pre-employment Testing Features

Aptitude Testing
Candidate Comparison
Candidate Management
Customizable Tests
Online Testing
Personality Testing
Pre-made Test Library
Real Time Reporting
Skill Testing
Test Authoring
Workflow Management

Integrations

Google Analytics
Mailchimp
Salesforce
Slack
Zendesk
Adobe Marketo Engage
Gmail
Google Calendar
HubSpot CRM
HubSpot Marketing Hub
LiveChat
Microsoft Dynamics 365
Microsoft Outlook
ServiceNow
Stackreaction
Stripe
Wufoo
X (Twitter)
Zapier
Zoom

Integrations

Google Analytics
Mailchimp
Salesforce
Slack
Zendesk
Adobe Marketo Engage
Gmail
Google Calendar
HubSpot CRM
HubSpot Marketing Hub
LiveChat
Microsoft Dynamics 365
Microsoft Outlook
ServiceNow
Stackreaction
Stripe
Wufoo
X (Twitter)
Zapier
Zoom
Claim SurveyLab and update features and information
Claim SurveyLab and update features and information