Smartsupp vs. Velaro Comparison


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About Smartsupp chat enables you to start a personal conversation with your visitors and turn them into happy customers. Choose one of the most popular chat solutions in Europe, used by 283,000 webshops and websites. See detailed visitor info in powerful web dashboard. Chat with customers on the go in our mobile apps for both iOS and Android. Engage visitors using automatic messages. Measure your customer care quality with detailed statistics. Get a better understanding of customer behavior thanks to visitor recording. Your customers are browsing your website right now. Create a free account on www.smartsupp.com and start chatting with them today. Key features: Customizable chat box Customer satisfaction rating Automatic messages Mobile apps Shortcuts (canned responses) Detailed statistics Integrations with e-commerce platforms Visitor recording (session replay)	About Collect customer data and connect in real-time with live chat. Command all your online conversations with our live chat, engagement and customer management solutions. Keep track of your visitors first party data, analyze your interactions using reporting, queuing and workflows. Deploy natural language understanding chatbots that will intelligently greet visitors, answer sales questions, triage leads, create tickets, capture custom data, and automate back-end processes such as appointment settings and order status lookup. Allow your customers to directly communicate with you via messaging from wherever they are without having to visit your website. Your customers can use web messaging, WhatsApp, Facebook Messenger, Twitter, and text messaging to reach your agents. Extend your customer reach by enabling immediate or scheduled calls from your website. With dynamic availability settings, agents can take both chats and phone calls from the Velaro console.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Websites who want to start a personal conversation with their visitors.	Audience Companies that need a live chat and customer engagement solution
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0.01/month/user Packages: FREE forever STANDARD (10 EUR / month) PRO (25 EUR / month) Free Version Supported Free Trial Not Supported	Pricing $19.95 per user per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Velaro provides high quality live chat. It also monitors every visitors on our website. Easily integrates with social apps. Provides real-time tracking on our website. Also we can check the history of each and every visitor's. Very intuitive software. Easily integrates with Salesforce, Magento, NetSuite. Cons Easy to install and use. No dislikes as of now.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Smartsupp Founded: 2013 Czech Republic www.smartsupp.com	Company Information Velaro Founded: 2000 United States www.velaro.com
Alternatives Evaline	Alternatives REVE Chat
FreeChat Popupsmart	Lemur Live Chat Lemur
Lime Talk Lime Inspirations	CCIChat Cyber Cast International
Crisp	Chatra
Rake View All	ApexChat View All
Categories Live Chat Supported	Categories Live Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported	Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations Google Analytics Supported WordPress Supported CS-Cart Multi-Vendor Supported CS-Cart Store Builder Supported Facebook Not Supported Jimdo Supported Lightspeed Retail Supported LinkedIn Not Supported NetSuite Not Supported Parsey Not Supported Salesforce Agentforce Service Not Supported Shopify Supported Squarespace Supported Unbounce Supported VersaCommerce Supported Weebly Supported X (Twitter) Not Supported Zendesk Not Supported ePages Supported tradeit Supported Show More Integrations View All 14 Integrations	Integrations Google Analytics Supported WordPress Supported CS-Cart Multi-Vendor Not Supported CS-Cart Store Builder Not Supported Facebook Supported Jimdo Not Supported Lightspeed Retail Not Supported LinkedIn Supported NetSuite Supported Parsey Supported Salesforce Agentforce Service Supported Shopify Not Supported Squarespace Not Supported Unbounce Not Supported VersaCommerce Not Supported Weebly Not Supported X (Twitter) Supported Zendesk Supported ePages Not Supported tradeit Not Supported Show More Integrations View All 9 Integrations
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