Smart DIHGigaSpaces
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SympoqEscon ltd
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Related Products
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About
Fuel app development and streamline your data architecture with 24/7 data availability and simplified integrations while protecting your backend systems from overload and excessive calls. Ensure continuous data availability and protect backend systems. Speed up time to value with instant data APIs. SmartDIH provides continuous data availability to real-time front-end apps ensuring they are always up and running, regardless of the data source. By decoupling front-end applications from backend systems and providing a centralized, highly available layer where data is aggregated, enriched, and transformed in real time, SmartDIH ensures data from multiple backend systems is continuously available to front-end apps. The data is always available without bottlenecks, in a simplified, streamlined way. Global retailer meets online shopping surges with SmartDIH. Decouple front-end apps from backend systems, reduce data integration complexities and protect your backend systems.
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About
AI-powered help desk software built to manage and automate customer service and support activities from a single platform.
Sympoq transforms customer support from using separate email inboxes to a robust help desk system that keeps customers informed and in control of their issues.
The back-end functionalities enable customers and agents to submit and manage requests through a shared email service.
When utilized as a front-end support ticketing system, customers and agents are provided access to a personalized portal with enhanced options, and the necessary data to effectively manage issues and tickets in accordance with their respective roles and permissions.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Data teams and developers looking for a tool offering power front-end apps with real-time data
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Audience
Startups, IT companies, small & medium enterprizes
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
€ 0.00
- Free Plan: € 0 /month with 3 agent seats
- Team Plan: € 49 /month with 5 agent seats - Premium Plan: € 89 /month with 5 agent seats
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGigaSpaces
Israel
gigaspaces.com/products/smart-digital-integration-hub
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Company InformationEscon ltd
Founded: 2018
Bosnia & Herzegovina
www.sympoq.com
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat Features
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
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Integrations
No info available.
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Integrations
No info available.
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