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About

The Customer Service App For All Slack Users. Bring all your team (and customer!) communication together, in one place. Our product, as well as our team, are hyperspecialized and 100% Slack-based. We believe in focus. There's no other company out there as zoomed in as we are on customer messaging via Slack. Slack is a part of our DNA. Proof of that? We are the first fully funded, fully Slack-based company in the world. Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack! Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go. Slaask is much more than a great customer messaging app. With Slaask, you can also create a personalized chatbot that is perfectly in line with your brand.

About

Slicki helps you easily access and maintain information relating to your Slack channels. Slicki is a wiki for Slack. An intranet for Slack. A document management system for Slack. A knowledge base for Slack or anything else you need it to be. When you add the Slicki App to Slack, your team members can immediately access, create and maintain pages of information, directly from Slack. It's a great way to share information, build documentation from conversation, and to easily store and retrieve information relevant to groups in your organisation, in a structure your team members are already familiar with. You can also access Slicki from any desktop or mobile browser by replacing your "slack.com" team URL with "slicki.wiki". Here, your Slicki content will be available in the structure you are familiar with from your Slack team.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes that want a customer service platform that integrates with Slack

Audience

Companies searching for a platform to create and maintain wiki pages linked to Slack channels

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$20 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.9 / 5
support 4.9 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Customers enjoy immediate access to our staff if they have an issue with a service or product or any other question. Staff manage multiple chat conversations at once saving time required to handle several customers.
  • I like the fact that Slaask integrates with Slack to improve internal communications. It is easy to contact online web visitors with Skaask.
  • It is a very great platform when it comes to communication since every employee can join a conversation in a secure way. Also it is very easy to set up based on topics and schedules.
  • The way it is easy to contact customers via live chatting over the internet is what I like most about Slaask.
  • Slaask integrates seamlessly with Slack that makes it easy to communicate with clients directly without hustling a lot.

Cons

  • We always train our support staff to use the right tone in order to make customers feel they are receiving personalized attention.
  • I do not encounter challenges while using Slaask on my far end.
  • The only dislike i have towards it, is that it does not have the search button which sometimes becomes hectic when in need of searching something, therefore it should improve on that.
  • However, Slaask is daunting to connect to the website and integrate with Slack.
  • It was overwhelming to integrate Slaask with Slack, but thanks to the Vendor support team they helped us eradicate the issue.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Slaask
Founded: 2015
United States
slaask.com

Company Information

Slicki
Founded: 2018
Denmark
www.slicki.wiki/

Alternatives

Alternatives

SharedBox

SharedBox

Everygood

Categories

Chatbot Supported
Customer Service Supported

Categories

Corporate Wiki Supported

Conversational Marketing Features

Appointment Scheduling Not Supported
Audience Segmentation Supported
Chatbot Supported
Email Automation Not Supported
Group Messaging Supported
Human Handover Not Supported
Lead Distribution Supported
Lead Qualification Supported
Mobile Messaging Supported
Multi-Channel Communication Not Supported
Product Recommendations Not Supported
Video Chat Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Slack Supported
Baremetrics Supported
Brevo Supported
Cerb Supported
ConnectWise ScreenConnect Supported
Dialogflow Supported
Facebook Supported
Freshdesk Supported
Google Analytics Supported
Help Scout Supported
Jira Work Management Supported
Kayako Supported
LiveAgent Supported
Mailchimp Supported
Median Cobrowse Supported
Nimble Supported
Stackreaction Supported
Teamleader Supported
X (Twitter) Supported
Zendesk Supported

Integrations

Slack Supported
Baremetrics Not Supported
Brevo Not Supported
Cerb Not Supported
ConnectWise ScreenConnect Not Supported
Dialogflow Not Supported
Facebook Not Supported
Freshdesk Not Supported
Google Analytics Not Supported
Help Scout Not Supported
Jira Work Management Not Supported
Kayako Not Supported
LiveAgent Not Supported
Mailchimp Not Supported
Median Cobrowse Not Supported
Nimble Not Supported
Stackreaction Not Supported
Teamleader Not Supported
X (Twitter) Not Supported
Zendesk Not Supported
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Claim Slaask and update features and information
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