Smax AI

Smax AI

VIK Solution Co., Ltd.
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About

SimplyBoost is the AI customer support agent built in Europe for companies that take service seriously. It answers customers 24/7 on your website, Instagram DMs and WhatsApp, in their own language. Train it on a custom knowledge source made from all your company data: your website, PDFs (even scanned), Word files, CSVs, Q&A pairs and Shopify store content. Every reply is grounded in your knowledge, and a Missing answers view shows what to add next. On Instagram it replies to DMs and turns post comments into private conversations, so no lead goes cold. It captures and scores leads, books meetings in Google Calendar, runs workflows and webhooks to HubSpot, Salesforce and Slack, and hands complex cases to your team in Zendesk, Freshdesk or Gorgias. Hosted in Europe with a DPA, white-label options and a dedicated account manager on enterprise plans. Made for enterprise, mid-market and growing teams. Your company knowledge, answering customers 24/7 on every channel.

About

Smax AI is All-in-One Sales & Engagement Automation platform designed for growing teams. It brings together AI-powered Live Chat, bot automation, and multi-channel tools to help you connect with leads, support customers, and drive conversions - all from one place. You can manage conversations from Facebook, Instagram, WhatsApp, Telegram, Line and your website in a single inbox, while AI agents handle FAQs, product consults, and order flows 24/7 based on your training data. With Smax AI, you can set up automated replies, remarketing campaigns, and lead captures to grow your audience - without coding. Built-in modules like loyalty cards, lucky wheels, and dynamic forms keep customers engaged and coming back. Smax AI also integrates directly with Meta Ads to sync customer actions for better targeting and ROAS, and works with the tools you already use. Whether you're running social commerce, eCommerce, or local business support, Smax AI helps you sell, support, and scale smart.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Enterprises, Mid-Market Companies, Customer Support Teams, E-commerce Brands, Healthcare, Education, Real Estate, Agencies, AutoMobile

Audience

E-commerce & Social Commerce Sellers, Influencer-led Businesses & Creators, Local-based Businesses

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$39/month
Flat monthly pricing, billed in euros, metered by AI replies only. Starter: €39/month with 500 AI replies. Growth: €89/month with 2,000 AI replies and Shopify actions. Pro: €169/month with 6,000 AI replies, analytics export and dedicated support. Yearly billing saves 20% (€31, €71 or €135 per month). Every plan includes the website chat widget, WhatsApp, Instagram comment-to-DM, lead capture, calendar booking, handover to Zendesk, Freshdesk, Gorgias or Slack, and 3 AI agents. No fees per seat, per resolution or per contact; replies written by your team don't count. Enterprise plan above 6,000 replies with a dedicated account manager. Instagram-only plans from €17/month. 7-day free trial with 100 AI replies, no credit card required.
Free Version Not Supported
Free Trial Supported

Pricing

$25/month
$49/month
$89/month
$149/month
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.9 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Customers can now book appointments directly in the chat. The agent checks our calendar, offers free times and confirms the booking, so the back-and-forth emails and calls to find a slot are gone. Routine support questions are answered straight from our own website and documents, at any hour, which has cut the manual work on customer queries by about half. When something needs a person, it is handed to our team with the whole conversation, so the customer never has to explain twice. Setup and the switch from our previous tool were easy, and the interface is intuitive. For our business [describe your business, e.g. a service company taking appointments for …] it has made both booking and support noticeably smoother.
  • During my experience with SimplyBoost, I found the platform easy to use and navigate. I tried it for consumer goods portfolio and liked how retailers can conveniently access product specifications and get answers to their queries. When integrated with our website, retailers are getting customized responses directly instead of having to search through extensive product data to find the information they need. This is equally useful for end customers, as they can raise queries and get relevant responses more easily. I also found its lead generation capabilities valuable, as they help capture potential leads and minimize the chances of missing business opportunities.
  • Since we started using SimplyBoost, our team handles roughly 50% fewer customer queries by hand. The AI agent answers the common questions straight from our own website and documents. It captures lead details and books appointments directly into our calendar, so most conversations are handled end to end without us stepping in. When a question does need a person, it reaches us with the full conversation, so we don’t have to start over. Switching from our previous tool was easy, and the interface is intuitive enough that the team picked it up quickly. For our use case , it has freed up real time every week.
  • Helps us manage customer conversations more efficiently. AI automation saves time on repetitive enquiries. Combines customer engagement and lead generation in one platform. Helps us respond to customers more quickly.
  • Simplyboost was super simple to setup. Took me 10 mins to add it on my website and instagram. Native integration with slack really helped us solve a lot of tickets in one go

Cons

  • We haven’t come across any real drawbacks for how we use it so far. Booking and support both work the way we need them to.
  • I haven't come across any major drawbacks during my experience so far. The platform is easy to navigate and offers good flexibility for customization.
  • Honestly, we haven’t run into any real drawbacks for our use case so far. Everything we needed was covered during setup.
  • Some advanced features may take time to explore and configure. More integration options and customization would be welcome.
  • We also wanted the API endpoints, but it was not ready few months back. Now, it’s working and it’s just fine

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

SimplyBoost
Founded: 2024
Netherlands
simplyboost.io

Company Information

VIK Solution Co., Ltd.
Founded: 2018
United States
smax.ai/en/

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LiveChat

LiveChat

LiveChat Software

Categories

AI Agents Supported
Chatbot Supported

Categories

Chatbot Supported
Live Chat Supported

Chatbot Features

Call to Action Supported
Context and Coherence Not Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Not Supported
Social Media Integration Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Not Supported

Integrations

Instagram Supported
Claude Not Supported
DeepSeek Not Supported
Facebook Not Supported
Facebook Messenger Not Supported
Gemini Not Supported
Gemini Enterprise Not Supported
Gmail Not Supported
Google Sheets Not Supported
Grok Not Supported
Groq Not Supported
LINE Not Supported
Lark Not Supported
OpenAI Not Supported
Shopify Not Supported
Telegram Not Supported
TikTok Shop Not Supported

Integrations

Instagram Supported
Claude Supported
DeepSeek Supported
Facebook Supported
Facebook Messenger Supported
Gemini Supported
Gemini Enterprise Supported
Gmail Supported
Google Sheets Supported
Grok Supported
Groq Supported
LINE Supported
Lark Supported
OpenAI Supported
Shopify Supported
Telegram Supported
TikTok Shop Supported
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