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About

ShopView is repair shop management software built specifically for diesel and heavy-duty service shops. It gives shop owners and technicians the tools they need to track jobs, assign work, log billable time, manage inventory, send estimates, and invoice customers—all in one place. The platform supports both in-shop and mobile field operations, so technicians can clock in and update jobs from any device. Customers get access to a modern portal where they can approve estimates and pay invoices online. ShopView also helps managers understand shop performance through detailed reporting on revenue, technician efficiency, and parts usage. Designed by former shop owners, it solves the day-to-day problems unique to commercial vehicle and equipment repair shops, without the clutter of general-purpose software. Whether you're running one location or scaling to several, ShopView simplifies your workflow and helps you get paid faster.

About

Hear from real shop owners who made the switch to the leading repair shop management software. Communicate with customers right within our shop management software to send estimates, updates, and answer questions. Offer your repair shop customers more flexibility, send confirmations and automated appointment reminders. No matter what type of shop you run, Shopmonkey can help you manage your business. Our shop management system offers an all-in-one solution made for your industry. No starting from scratch. We’ll move your customer data, invoices, and more over to Shopmonkey. Tailor the workflow to fit your needs with modifiable milestones, add notes, or use Tags to mark VIPs, pick up times, and more so everyone’s on the same page.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Heavy duty repair shops searching for a solution to reduce labor costs while enhancing technician productivity

Audience

Anyone looking for an Auto Repair Shop workflow management solution

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 2.0 / 5
ease 4.0 / 5
features 2.0 / 5
design 3.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Web based, easy to navigate even for those not familiar with computers (mechanics found it easy to use).

Cons

  • We signed on and in just a few months, Shopmonkey upgraded to their 2.0 version. It was a disaster. On 9/26 we were informed that after 9/30, we were no longer able to sync QBs with Shopmonkey. Support was pathetic. We are now creating double entries until we iron out our issue. May move to Fullybay for the extra cost as this is totally inefficient and all Shopmonkey said was "We are sorry." They provide NO training. They have short videos to watch but they do not address the nuances of each shop and questions need to be submitted to support online or by phone and it can take several days before you get an answer. Sales rep dropped us after we signed on. Very disappointed.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

ShopView
shopview.com

Company Information

Shopmonkey
Founded: 2016
United States
www.shopmonkey.io

Alternatives

Alternatives

KUKUI

KUKUI

Kukui
EMDECS

EMDECS

BrightOrder
EZ Auto Scheduler

EZ Auto Scheduler

EZnet Scheduler

Categories

CMMS Supported
Fleet Maintenance Supported
Heavy-Duty Repair Supported

Categories

Auto Repair Features

Billing & Invoicing Supported
CRM Supported
Digital Vehicle Inspections (DVI) Not Supported
Inventory Management Supported
Labor Rates Supported
Maintenance Scheduling Supported
Parts Management Not Supported
Quotes / Estimates Not Supported
Service History Not Supported
Vehicle Tracking Not Supported
VIN Lookup Supported
Work Order Management Supported

Integrations

Edge Not Supported
Epicor Integrated Service Estimator Not Supported
PartsTech Not Supported
QuickBooks Online Not Supported
QuickBooks Online Advanced Not Supported

Integrations

Edge Supported
Epicor Integrated Service Estimator Supported
PartsTech Supported
QuickBooks Online Supported
QuickBooks Online Advanced Supported
Claim ShopView and update features and information
Claim ShopView and update features and information
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Claim Shopmonkey and update features and information