Shop Methods

Shop Methods

MCi Methods
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About

Shop Methods is a modern cloud based shop management system. It streamlines the flow of information from your shop to your customers and employees. Increase productivity while keeping your customers happy. Boost your efficiency with simplified estimate and invoice creation, work anywhere with our cloud apps, text-2-pay for customer payment from their phone, integration with Quick Books, PayPal, Payment Processors, Labor times, Part Vendors, and many more! Give us a call!

About

Hear from real shop owners who made the switch to the leading repair shop management software. Communicate with customers right within our shop management software to send estimates, updates, and answer questions. Offer your repair shop customers more flexibility, send confirmations and automated appointment reminders. No matter what type of shop you run, Shopmonkey can help you manage your business. Our shop management system offers an all-in-one solution made for your industry. No starting from scratch. We’ll move your customer data, invoices, and more over to Shopmonkey. Tailor the workflow to fit your needs with modifiable milestones, add notes, or use Tags to mark VIPs, pick up times, and more so everyone’s on the same page.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

auto repair

Audience

Anyone looking for an Auto Repair Shop workflow management solution

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$89.00/month
For base configuration at one site for 5 users
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 2.0 / 5
ease 4.0 / 5
features 2.0 / 5
design 3.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • This software is great for shop owners and their customers. Easy, intuitive, lightweight, web based, and all the transactional data you’ll need to monitor your trends. -Customer portal allows customers to pay in a variety of ways on the web, and allows them to look at all service history. -Shop portal allows for streamlined work distribution -Parts portal can integrate to several softwares -Payment to account time is less than 3 days. -Amazing Customer Support with fast resolution times

Cons

  • I think the interface could be spiced up visually, and I would like a little more control over the data that goes in and what I can delete - as well as some general formatting options to reflect alternate data management systems.

Pros & Cons from Real Users

Pros

  • Web based, easy to navigate even for those not familiar with computers (mechanics found it easy to use).

Cons

  • We signed on and in just a few months, Shopmonkey upgraded to their 2.0 version. It was a disaster. On 9/26 we were informed that after 9/30, we were no longer able to sync QBs with Shopmonkey. Support was pathetic. We are now creating double entries until we iron out our issue. May move to Fullybay for the extra cost as this is totally inefficient and all Shopmonkey said was "We are sorry." They provide NO training. They have short videos to watch but they do not address the nuances of each shop and questions need to be submitted to support online or by phone and it can take several days before you get an answer. Sales rep dropped us after we signed on. Very disappointed.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

MCi Methods
Founded: 1998
United States
www.mcimethods.com

Company Information

Shopmonkey
Founded: 2016
United States
www.shopmonkey.io

Alternatives

Alternatives

KUKUI

KUKUI

Kukui
EZ Auto Scheduler

EZ Auto Scheduler

EZnet Scheduler
Omnique

Omnique

Circle Industries & Technologies

Categories

Categories

Auto Repair Features

Billing & Invoicing Supported
CRM Supported
Digital Vehicle Inspections (DVI) Supported
Inventory Management Supported
Labor Rates Supported
Maintenance Scheduling Supported
Parts Management Supported
Quotes / Estimates Supported
Service History Supported
Vehicle Tracking Supported
VIN Lookup Supported
Work Order Management Supported

Auto Repair Features

Billing & Invoicing Supported
CRM Supported
Digital Vehicle Inspections (DVI) Not Supported
Inventory Management Supported
Labor Rates Supported
Maintenance Scheduling Supported
Parts Management Not Supported
Quotes / Estimates Not Supported
Service History Not Supported
Vehicle Tracking Not Supported
VIN Lookup Supported
Work Order Management Supported

Integrations

QuickBooks Online Supported
Authorize.Net Supported
Edge Not Supported
Epicor Integrated Service Estimator Not Supported
Epicor Kinetic Supported
PartsTech Not Supported
PayPal Supported
QuickBooks Online Advanced Not Supported

Integrations

QuickBooks Online Supported
Authorize.Net Not Supported
Edge Supported
Epicor Integrated Service Estimator Supported
Epicor Kinetic Not Supported
PartsTech Supported
PayPal Not Supported
QuickBooks Online Advanced Supported
Claim Shop Methods and update features and information
Claim Shop Methods and update features and information
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Claim Shopmonkey and update features and information