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About

Shiftsmart is a workforce management platform that enables companies to source, schedule, deploy, manage, pay, and review their workforce efficiently. It connects skilled workers with companies needing flexible staffing solutions, allowing for real-time coordination and communication. Shiftsmart's technology facilitates the rapid filling of shifts with qualified, trained workers and supports the creation of flexible schedules that align with both business needs and worker preferences. It offers tools for sourcing workers based on detailed profiles, onboarding at scale, automated scheduling, real-time performance management, and scalable communication through in-app and SMS messaging. Shiftsmart has been utilized by various organizations, including the Small Business Administration, to quickly establish contact centers and manage large-scale staffing needs.

About

Zoom Workforce Engagement Management (WEM) combines Zoom Workforce Management and Zoom Quality Management for contact center operations. Workforce Management forecasts contact volumes across voice, video, messaging, and email, then helps planners build and adjust agent schedules, monitor adherence, and manage intraday staffing. Agents can view schedules and submit time-off or shift requests; supervisors can review staffing and schedule activity. Quality Management uses AI-assisted evaluations and scorecards to assess customer interactions, with speech and text analytics to help identify coaching opportunities and service trends. The cloud-based suite is for customer experience and contact center leaders, workforce planners, quality managers, supervisors, and agents coordinating staffing, interaction reviews, and coaching. Zoom WEM integrates with Zoom Contact Center and is included with the Zoom Contact Center Elite plan.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprise operations and HR leaders searching for a tool to manage large, distributed workforces with agility, enabling rapid scaling and efficient shift fulfillment

Audience

Contact center and customer experience leaders, workforce planners, quality managers, supervisors, and agents responsible for staffing, schedules, adherence, interaction review, and coaching.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Shiftsmart
United States
shiftsmart.com

Company Information

Zoom Communications
Founded: 2011
United States
www.zoom.com/en/products/workforce-engagement-management/

Alternatives

Alternatives

FlexShift

FlexShift

FlexShift Software
Zoom Contact Center

Zoom Contact Center

Zoom Communications

Categories

On-Demand Staffing Supported

Categories

Integrations

ServiceNow Not Supported
Workday HCM Not Supported
Zendesk Not Supported
Zoom Contact Center Not Supported

Integrations

ServiceNow Supported
Workday HCM Supported
Zendesk Supported
Zoom Contact Center Supported
Claim Shiftsmart and update features and information
Claim Shiftsmart and update features and information
Claim Zoom Workforce Engagement Management and update features and information
Claim Zoom Workforce Engagement Management and update features and information