ShieldPSAVembu Technologies
|
||||||
Related Products
|
||||||
About
Rather than a mess of back and forth emails, clients are able to schedule a time on the calendar with a specific tech or the next available team member. ServiceTree is designed for the distinct needs of an MSP, created using data and analytics from over 100,000 tickets. ServiceTree integrates seamlessly with daily operations as a downloadable Chrome extension. After a quick 5-10 minute setup, techs are a simple click away from working on their next ticket. As the manager, you will have a different view than your techs. You will see the next five tickets that the techs are expected to work on. Tech’s hit one OpenNext™ button that automatically changes the status to in progress and starts time tracking. ServiceTree is revolutionizing professional services automation in the MSP industry with its patented OpenNext™ technology.
|
About
ShieldPSA is a Professional Services Automation (PSA) platform designed for Managed Service Providers (MSPs) and IT service teams. It brings essential service management and business operations into a single platform, helping teams manage customer requests, tickets, SLAs, projects, contracts, time tracking, billing, and reporting.
ShieldPSA provides tools for managing the complete service lifecycle, from receiving and prioritizing service requests through resolution, time tracking, contract management, and invoicing. It also includes workflow automation, service catalogs, customer and contact management, reporting, a client portal, and integrations to support day-to-day MSP operations.
The platform is designed to help MSPs centralize their service operations, improve visibility into technician and customer activities, standardize workflows, and manage recurring services more efficiently. ShieldPSA is offered as a free PSA platform, with professional services available for or
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Companies searching for a solution designed to improve their ticketing workflow
|
Audience
Managed Service Providers (MSPs), IT service teams, Service managers
|
|||||
Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Not Supported
|
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$0.99 per month
Free Version
Not Supported
Free Trial
Supported
|
Pricing
$0
Free Version
Supported
Free Trial
Not Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
|
Training
Documentation
Not Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
|||||
Company InformationServiceTree
Founded: 2016
Australia
service-tree.com
|
Company InformationVembu Technologies
United States
www.shieldpsa.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
||||||
Categories |
Categories |
|||||
Professional Services Automation Features
Billing & Invoicing
Supported
Client Portal
Supported
Collaboration Tools
Not Supported
CRM
Not Supported
Document Management
Supported
Portfolio Management
Supported
Project Management
Supported
Proposal Generation
Supported
Quote Management
Supported
Resource Management
Supported
Time & Expense Tracking
Supported
|
||||||
Integrations
Datto RMM
Not Supported
|
||||||
|
|
|