ShieldPSA

ShieldPSA

Vembu Technologies
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About

Rather than a mess of back and forth emails, clients are able to schedule a time on the calendar with a specific tech or the next available team member. ServiceTree is designed for the distinct needs of an MSP, created using data and analytics from over 100,000 tickets. ServiceTree integrates seamlessly with daily operations as a downloadable Chrome extension. After a quick 5-10 minute setup, techs are a simple click away from working on their next ticket. As the manager, you will have a different view than your techs. You will see the next five tickets that the techs are expected to work on. Tech’s hit one OpenNext™ button that automatically changes the status to in progress and starts time tracking. ServiceTree is revolutionizing professional services automation in the MSP industry with its patented OpenNext™ technology.

About

ShieldPSA is a Professional Services Automation (PSA) platform designed for Managed Service Providers (MSPs) and IT service teams. It brings essential service management and business operations into a single platform, helping teams manage customer requests, tickets, SLAs, projects, contracts, time tracking, billing, and reporting. ShieldPSA provides tools for managing the complete service lifecycle, from receiving and prioritizing service requests through resolution, time tracking, contract management, and invoicing. It also includes workflow automation, service catalogs, customer and contact management, reporting, a client portal, and integrations to support day-to-day MSP operations. The platform is designed to help MSPs centralize their service operations, improve visibility into technician and customer activities, standardize workflows, and manage recurring services more efficiently. ShieldPSA is offered as a free PSA platform, with professional services available for or

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a solution designed to improve their ticketing workflow

Audience

Managed Service Providers (MSPs), IT service teams, Service managers

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0.99 per month
Free Version Not Supported
Free Trial Supported

Pricing

$0
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

ServiceTree
Founded: 2016
Australia
service-tree.com

Company Information

Vembu Technologies
United States
www.shieldpsa.com

Alternatives

Kaseya BMS

Kaseya BMS

Kaseya

Alternatives

Kaseya BMS

Kaseya BMS

Kaseya
Vorex

Vorex

Kaseya
Autotask PSA

Autotask PSA

Datto, a Kaseya company
ParkTech

ParkTech

NetTech Solutions

Categories

Categories

AI PSA Supported
MSP Supported

Professional Services Automation Features

Billing & Invoicing Supported
Client Portal Supported
Collaboration Tools Not Supported
CRM Not Supported
Document Management Supported
Portfolio Management Supported
Project Management Supported
Proposal Generation Supported
Quote Management Supported
Resource Management Supported
Time & Expense Tracking Supported

Integrations

Datto RMM Supported

Integrations

Datto RMM Not Supported
Claim ServiceTree and update features and information
Claim ServiceTree and update features and information
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Claim ShieldPSA and update features and information