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About

ServiceNow® Problem Management makes it possible to restore services quickly—often helping you prevent issues from happening in the first place. With a structured workflow for diagnosing root causes and fixing problems, ServiceNow empowers you to eliminate recurring incidents and minimize the impact of unexpected disruptions. Automated workflows allow problem managers to easily document workarounds and solutions, so IT teams can focus and get more done. With a consolidated view of the incidents and related changes, IT can deliver faster responses and solutions. Speed resolution, slash disruptions, and minimize the impact by publishing solutions and workarounds. Find and address potential failure points and determine issue impact all in one place. Reduce future disruptions from repeat incidents by giving IT the means to stop issues at the source. Increase transparency and collaborate more effectively by sharing updates with service subscribers.

About

Traversal is an ambient AI Site Reliability Engineering (SRE) agent that operates 24/7 to autonomously troubleshoot, fix, and even prevent production incidents. It parses logs, metrics, traces, and your codebase to narrow down root causes of errors or latency, surfacing the blast radius, key bottleneck services, and candidate root causes with supporting evidence within minutes. Powered by advances in causal machine learning, large language model reasoning, and AI agents, Traversal catches issues before alerts fire and resolves them automatically. Designed for critical infrastructure and complex organizations, it supports heterogeneous data, bring-your-own models, and optional on-premises deployment. Traversal connects easily to existing systems with read-only access, no agents or sidecars, and no writes to production, ensuring privacy and control over data. By integrating seamlessly into your observability stack, Traversal reduces time to resolution, minimizes downtime, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Teams looking to restore services quickly

Audience

IT and DevOps teams seeking an autonomous AI-driven solution to enhance site reliability, reduce incident response times, and maintain system uptime without increasing operational overhead

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ServiceNow
Founded: 2004
United States
www.servicenow.com/products/problem-management.html

Company Information

Traversal
United States
www.traversal.com

Alternatives

Alternatives

Shift Left

Shift Left

Recast Software
Synergy

Synergy

Unframe

Categories

Categories

Integrations

Cloudways
DigitalOcean
Drip
Eventbrite
openITCOCKPIT

Integrations

Cloudways
DigitalOcean
Drip
Eventbrite
openITCOCKPIT
Claim ServiceNow Problem Management and update features and information
Claim ServiceNow Problem Management and update features and information
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Claim Traversal and update features and information