ServiceNow Cloud Observability vs. StackState Comparison


ServiceNow Cloud Observability ServiceNow	StackState	+	+
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		Related Products Grafana Cloud Grafana Labs delivers the leading AI-powered observability platform, built around Grafana—the world’s most widely adopted open source technology for dashboards and visualization. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Observability Platforms (3x) and furthest in Completeness of Vision (2025, 2026), Grafana Labs supports more than 25 million users and thousands of organizations, from startups to the Fortune 500. Grafana Cloud is the open observability cloud, built on open source, open standards, and open ecosystems. Powered by the LGTM stack—Grafana (visualization), Mimir (metrics), Loki (logs) & Tempo (traces)—it unifies telemetry in one platform for full-stack visibility across applications, infrastructure, and digital experiences. With the AI-powered Grafana Assistant and Adaptive Telemetry suite, teams detect and resolve issues faster, reduce wasteful telemetry spend, and gain real-time insights to ensure reliability. Native OTel support and 100s of integrations mean you can plug in existing tools & data sources. 861 Ratings Visit Website AdRem NetCrunch NetCrunch is commercial, self-hosted, agentless network and IT infrastructure monitoring software for Windows Server. It monitors network devices, servers, virtualization platforms, cloud services, applications, websites, logs, telemetry, and network traffic across on-premises and hybrid IT environments. Network traffic analysis supports NetFlow, sFlow, IPFIX, and other flow technologies. NetCrunch supports 680+ monitoring targets and provides 270+ ready-to-use Monitoring Packs for devices, applications, and operating systems. Licensing is based on monitored nodes and network interfaces rather than individual sensors, checks, or metrics. Real-time dashboards, policy-based monitoring, advanced alerting, and 40+ automated response actions—including remote script execution, service restart, process termination, and device reboot—support centralized monitoring and automated remediation. NetCrunch runs on Windows Server and can monitor infrastructure deployed on-premises, in the cloud, or across hybrid environments. 165 Ratings Visit Website New Relic There are an estimated 25 million engineers in the world across dozens of distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and simple, transparent usage-based pricing with only 2 key metrics. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications. 2,941 Ratings Visit Website NeuBird NeuBird is the governed center of agentic operations: one secure, audited connection to your telemetry and your LLMs, with a memory of every investigation, so your engineers, your leaders, and your own agents all start from what the company already knows. 2 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 678 Ratings Visit Website Gearset Gearset is the complete, enterprise-ready Salesforce DevOps platform, enabling teams to implement best practices across the entire DevOps lifecycle. With powerful solutions for metadata and CPQ deployments, CI/CD, testing, code scanning, sandbox seeding, backups, archiving, observability, and Org Intelligence — including the Gearset Agent — Gearset gives teams complete visibility, control, and confidence in every release. More than 3,000 enterprises, including McKesson, IBM and Zurich, trust Gearset to deliver securely at scale. Combining advanced governance, built‑in audit trails, SOX/ISO/HIPAA support, parallel pipelines, integrated security scans, and compliance with ISO 27001, SOC 2, GDPR, CCPA/CPRA, and HIPAA, Gearset provides enterprise‑grade controls, rapid onboarding, and a user‑friendly interface — all in one platform. Gearset delivers enterprise‑grade power without the overhead, which is why leading global organizations in finance, healthcare, and technology choose us. 305 Ratings Visit Website ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 35 Ratings Visit Website ManageEngine Log360 Detect, investigate, and resolve security incidents and threats using a single, scalable SIEM solution. Log360 provides you with actionable insights and analytics-driven intelligence for real-time security monitoring, advanced threat detection, incident management, and behavioral analytics-based anomaly detection. Built as the bedrock for your SOC, ManageEngine Log360 comes with out-of-the-box correlation and workflow rules, dashboards, reports, and alert profiles to help you address vital security issues with little manual intervention. 196 Ratings Visit Website Kasm Workspaces Kasm Workspaces streams your workplace environment directly to your web browser…on any device and from any location. Kasm uses our high-performance streaming and secure isolation technology to provide web-native Desktop as a Service (DaaS), application streaming, and secure/private web browsing. Kasm is not just a service; it is a highly configurable platform with a robust developer API and devops-enabled workflows that can be customized for your use-case, at any scale. Workspaces can be deployed in the cloud (Public or Private), on-premise (Including Air-Gapped Networks or your Homelab), or in a hybrid configuration. 127 Ratings Visit Website Google Cloud Run Cloud Run is a fully-managed compute platform that lets you run your code in a container directly on top of Google's scalable infrastructure. We’ve intentionally designed Cloud Run to make developers more productive - you get to focus on writing your code, using your favorite language, and Cloud Run takes care of operating your service. Fully managed compute platform for deploying and scaling containerized applications quickly and securely. Write code your way using your favorite languages (Go, Python, Java, Ruby, Node.js, and more). Abstract away all infrastructure management for a simple developer experience. Build applications in your favorite language, with your favorite dependencies and tools, and deploy them in seconds. Cloud Run abstracts away all infrastructure management by automatically scaling up and down from zero almost instantaneously—depending on traffic. Cloud Run only charges you for the exact resources you use. Cloud Run makes app development & deployment simpler. 349 Ratings Visit Website
About ServiceNow Cloud Observability is a solution that provides real-time monitoring and visibility into cloud infrastructure, applications, and services. It enables organizations to proactively identify and resolve performance issues by integrating data from various cloud environments into a unified dashboard. With advanced analytics and alerting capabilities, ServiceNow Cloud Observability helps IT and DevOps teams detect anomalies, troubleshoot problems, and ensure optimal system performance. The platform also supports automation and AI-driven insights, allowing teams to respond quickly to incidents and prevent potential disruptions. Overall, it improves operational efficiency and ensures a seamless user experience across cloud environments.	About StackState's Topology and Relationship-Based Observability platform lets you manage your dynamic IT environment more effectively by unifying performance data from your existing monitoring tools into a single topology. Enabling you to: 1. 80% Decreased MTTR: by identifying the root cause and alerting the right teams with the correct information. 2. 65% Fewer Outages: through real-time unified observability and more planful planning. 3. 3x Faster Releases: by giving time back to developers to increase implementations. Get started today with our free guided demo: https://www.stackstate.com/schedule-a-demo
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Developers and DevOps teams	Audience Global businesses
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $275 per month Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information ServiceNow Founded: 2004 United States www.servicenow.com/products/observability.html	Company Information StackState Founded: 2015 United States www.stackstate.com
Alternatives Epsagon	Alternatives Splunk AppDynamics Cisco
IBM Instana IBM	Datadog
TelemetryHub TelemetryHub by Scout APM	LogicMonitor
Datadog	Dynatrace
Dynatrace View All	Sematext Cloud Sematext Group View All
Categories Application Performance Monitoring (APM) Supported Cloud Monitoring Supported Container Monitoring Supported DevOps Supported Log Monitoring Supported Microservices Supported Observability Supported Telemetry Supported	Categories AIOps Supported Application Performance Monitoring (APM) Supported Cloud Monitoring Supported Container Monitoring Supported Incident Management Supported IT Management Supported Observability Supported
Application Performance Monitoring (APM) Features Baseline Manager Supported Diagnostic Tools Supported Full Transaction Diagnostics Supported Performance Control Supported Resource Management Supported Root-Cause Diagnosis Supported Server Performance Not Supported Trace Individual Transactions Supported Show More Features DevOps Features Approval Workflow Not Supported Dashboard Supported KPIs Not Supported Policy Management Not Supported Portfolio Management Not Supported Prioritization Not Supported Release Management Not Supported Timeline Management Not Supported Troubleshooting Reports Supported	Show More Features IT Management Features Capacity Monitoring Supported Compliance Management Not Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Not Supported Patch Management Not Supported Remote Access Not Supported Scheduling Not Supported Software Inventory Not Supported User Activity Monitoring Not Supported Incident Management Features Audit Trail Not Supported Corrective Actions (CAPA) Supported Disaster Recovery Supported Incident Reporting Supported IT Incident Management Not Supported OSHA Compliance Not Supported Root-Cause Diagnosis Supported Safety Management Not Supported Task Management Not Supported Ticket Management Not Supported
Integrations Amazon Web Services (AWS) Supported Docker Supported Google Cloud Platform Supported Kubernetes Supported Microsoft Azure Supported Opsgenie Supported PagerDuty Supported Slack Supported Amazon S3 Not Supported Amazon Simple Queue Service (SQS) Not Supported Cloudera Not Supported Cortex Supported NGINX Supported Nagios XI Not Supported Red Hat AMQ Not Supported SAP Analytics Cloud Not Supported ServiceNow Not Supported Traefik Not Supported Zenduty Supported Show More Integrations View All 16 Integrations	Integrations Amazon Web Services (AWS) Supported Docker Supported Google Cloud Platform Supported Kubernetes Supported Microsoft Azure Supported Opsgenie Supported PagerDuty Supported Slack Supported Amazon S3 Supported Amazon Simple Queue Service (SQS) Supported Cloudera Supported Cortex Not Supported NGINX Not Supported Nagios XI Supported Red Hat AMQ Supported SAP Analytics Cloud Supported ServiceNow Supported Traefik Supported Zenduty Not Supported Show More Integrations View All 35 Integrations
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