Unwrap

Unwrap

Unwrap.ai
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About

SentiSum is an AI Conversation Intelligence Platform that analyzes customer conversations across both human and AI interactions to identify friction, uncover root causes, and prioritize what organizations should fix. Instead of manually reviewing conversations or relying on surface metrics, teams get a clear view of: - where customers are struggling - what operational issues are emerging - what product or policy decisions are creating friction - which problems are growing in volume or severity The goal is simple: Help companies identify, prioritise, and resolve customer problems faster.

About

Unwrap is an AI-powered customer intelligence platform that transforms unstructured customer feedback into actionable insights. By aggregating data from various sources, Unwrap's proprietary AI technology analyzes, tags, and consolidates feedback, delivering critical insights promptly and regularly. The platform features a dashboard that automatically uncovers key insights and rising trends, a feedback assistant that allows users to chat with AI to analyze and drill into insights across their portfolio, real-time alerts for rapidly trending anomalies and breached thresholds, a feedback responder to inform customers about shipped solutions directly within the platform, comprehensive reporting tools to apply insights to roadmaps and accelerate improvements, and an API for easy integration of public, private, and custom feedback sources.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Head of CX, Product and Insights at D2C, Retail, ecommerce, Fintech, etc. in the US and UK

Audience

Product managers and customer experience teams seeking a solution to analyze unstructured customer feedback to inform product development and enhance user satisfaction

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$3000 per month
Free Version
Free Trial

Pricing

$12,000 per year
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SentiSum
United Kingdom
www.sentisum.com

Company Information

Unwrap.ai
Founded: 2022
United States
www.unwrap.ai/

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Categories

Categories

Integrations

Intercom
Zendesk
Airbnb
Alexa
App Store
Capital One Merchant Services
Dixa
Freshdesk
GitHub
Google Calendar
Google Play
Gorgias
Okta
Reddit
Slack
Snowflake
SurveyMonkey Apply
Tripadvisor
Trustpilot
Zonka Feedback

Integrations

Intercom
Zendesk
Airbnb
Alexa
App Store
Capital One Merchant Services
Dixa
Freshdesk
GitHub
Google Calendar
Google Play
Gorgias
Okta
Reddit
Slack
Snowflake
SurveyMonkey Apply
Tripadvisor
Trustpilot
Zonka Feedback
Claim SentiSum and update features and information
Claim SentiSum and update features and information
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