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About

SentiLink's technology helps you combat synthetic fraud, a crime in which fake identities are created and used to defraud financial institutions and government agencies. Our real-time API identifies fake people during the application process and prevents them from hurting your bottom line. SentiLink leverages deep industry knowledge and proprietary, patent-pending soft-clustering technology to identify fraudulent applications by searching for statistical anomalies. The same fraudsters target multiple lenders. SentiLink can flag suspicious behavior to prevent your institution from being a victim. SentiLink's security program is audited annually and is EI3PA, SOC-2, and PCI compliant. We also regularly conduct security audits, vulnerability scans, and penetration tests to ensure compliance with security best practices and standards. SentiLink's customers can trust that their data is handled in a secure manner throughout its lifetime.

About

SentiSum is an AI Conversation Intelligence Platform that analyzes customer conversations across both human and AI interactions to identify friction, uncover root causes, and prioritize what organizations should fix. Instead of manually reviewing conversations or relying on surface metrics, teams get a clear view of: - where customers are struggling - what operational issues are emerging - what product or policy decisions are creating friction - which problems are growing in volume or severity The goal is simple: Help companies identify, prioritise, and resolve customer problems faster.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations looking for a synthetic fraud solution

Audience

Head of CX, Product and Insights at D2C, Retail, ecommerce, Fintech, etc. in the US and UK

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$3000 per month
Every SentiSum plan gives you AI-powered insights into customer conversations.

As you move up, the platform evolves from understanding what’s happening to powering how your organization responds.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

SentiLink
Founded: 2017
United States
www.sentilink.com

Company Information

SentiSum
United Kingdom
www.sentisum.com

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Categories

Categories

Customer Feedback Supported

Integrations

Dixa Not Supported
Effectiv Supported
Freshdesk Not Supported
Google Play Not Supported
Gorgias Not Supported
Intercom Not Supported
Slack Not Supported
SurveyMonkey Apply Not Supported
Tripadvisor Not Supported
Trustpilot Not Supported
Zendesk Not Supported
Zonka Feedback Not Supported

Integrations

Dixa Supported
Effectiv Not Supported
Freshdesk Supported
Google Play Supported
Gorgias Supported
Intercom Supported
Slack Supported
SurveyMonkey Apply Supported
Tripadvisor Supported
Trustpilot Supported
Zendesk Supported
Zonka Feedback Supported
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Claim SentiLink and update features and information
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