Segment

Segment

Twilio
+
+

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About

Twilio Segment’s Customer Data Platform (CDP) provides companies with the data foundation that they need to put their customers at the heart of every decision. Per IDC, it’s the #1 CDP in worldwide market share four years in a row (2019-2022). Using Twilio Segment, companies can collect, unify and route their customer data into any system where it’s needed to better understand their customers and create seamless, compelling experiences in real-time. Over 25,000 companies use Twilio Segment to make real-time decisions, accelerate growth and deliver world-class customer experiences.

About

Our audiences are customers of marketers. Our profiles record customer touchpoints and let you adjust tactics based on the activities of the individual user. Customer insights from behavior and preferences stored within profiles supply marketers with the essentials to craft content that inspires specific groups. Apply key segments to your customer base to go beyond demographics and build persona-based engagement which makes targeting more precise and effective. To really know your customers, create multiple segments by filtering and selecting a demographic. By layering analytics and feedback mechanisms throughout our platform, engagements are scored. Learned and continuous campaign nurturing along the total customer life-cycle. Our AI enables features like auto-segmentation and predictive retention.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Every company that needs a customer data foundation

Audience

Customer data platform for companies looking to get the right information of their customers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$120 per month
Free Version Supported
Free Trial Supported

Pricing

$999 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.5 / 5
design 5.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Intuitive UI & workflows for managing data pipelines. Prebuilt integration with hundreds of apps & platform. Consolidates customer data from diverse sources into unifies profiles.
  • Twilio Segment serves as a powerful customer data platform, allowing businesses to consolidate & manage customer data from various sources, creating unified for enhanced understanding.

Cons

  • The major con about Twilio Segment is its complex pricing plans makes it expensive to use it on a scale.
  • The pricing model may vary based on the usage & businesses need to carefully assess their data processing & storage requirements to manage cost effectively.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Twilio
Founded: 2011
United States
segment.com

Company Information

Viewn
Founded: 2019
United States
www.viewn.com

Alternatives

Alternatives

Zence 360

Zence 360

Easyrewardz
Mortar

Mortar

MortarAI
Capillary Insights+

Capillary Insights+

Capillary Technologies

Categories

Categories

Customer Data Platforms (CDP) Features

Behavioral Analytics Supported
Campaign Management Supported
Customer Profiles Supported
Customer Segmentation Supported
Data Integration Supported
Data Matching Supported
GDPR Compliance Supported
Personalization Supported
Predictive Modeling Supported

Account Based Marketing Features

Analytics Not Supported
Campaign Personalization Supported
Customer Segmentation Supported
Engagement Monitoring Supported
Lead Nurturing Not Supported
Lead Scoring Not Supported
Progress Tracking Not Supported
Prospecting Tools Not Supported
Target Account Identification Supported

Data Management Features

Customer Data Supported
Data Analysis Supported
Data Capture Supported
Data Integration Supported
Data Migration Supported
Data Quality Control Supported
Data Security Supported
Information Governance Supported
Master Data Management Supported
Match & Merge Supported

Data Quality Features

Address Validation Not Supported
Data Deduplication Supported
Data Discovery Supported
Data Profililng Supported
Master Data Management Supported
Match & Merge Supported
Metadata Management Not Supported

Master Data Management Features

Data Governance Supported
Data Masking Supported
Data Source Integrations Supported
Hierarchy Management Not Supported
Match & Merge Supported
Metadata Management Not Supported
Multi-Domain Supported
Process Management Supported
Relationship Mapping Supported
Visualization Not Supported

Personalization Features

A/B Testing Not Supported
Abandoned Cart Saver Not Supported
Account Based Marketing Supported
Behavioral Targeting Supported
Campaign Segmentation Supported
Content Analytics Not Supported
Contextual Targeting Supported
Customer Profiles Supported
Experience Management Supported
Recommendation Engine Supported
Website Personalization Supported

Integrations

Astro by Astronomer Supported
Bask Supported
Bicycle AI Supported
Convert Experiences Supported
Datamorf Supported
Document360 Supported
Foursquare Supported
HappyFox Chat Supported
Kustomer Supported
Liberate Supported
Optimal UX Supported
Orbit Hunt Supported
Out Of The Blue Supported
Pendo Supported
RTB House Supported
Richpanel Supported
Trackier Supported
Userlist Supported
Yonoma Supported

Integrations

Astro by Astronomer Not Supported
Bask Not Supported
Bicycle AI Not Supported
Convert Experiences Not Supported
Datamorf Not Supported
Document360 Not Supported
Foursquare Not Supported
HappyFox Chat Not Supported
Kustomer Not Supported
Liberate Not Supported
Optimal UX Not Supported
Orbit Hunt Not Supported
Out Of The Blue Not Supported
Pendo Not Supported
RTB House Not Supported
Richpanel Not Supported
Trackier Not Supported
Userlist Not Supported
Yonoma Not Supported
Claim Segment and update features and information
Claim Segment and update features and information
Claim Viewn and update features and information
Claim Viewn and update features and information