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About

SearchUnify is an enterprise Agentic AI platform that unifies enterprise knowledge and powers autonomous AI agents across the customer support lifecycle. Built on SearchUnifyFRAG™ (Federated Retrieval Augmented Generation) and Agentic RAG, it delivers contextually accurate, real-time responses across self-service, agent-assisted, and automated support workflows. Its product suite includes Cognitive Search, SearchUnifyGPT™, SUVA (Virtual Assistant), Knowbler, and Agent Helper. The Agentic AI Suite deploys eight specialized AI Agents handling case resolution, case classification, escalation management, knowledge management, case quality auditing, and L2 technical workflow automation. SearchUnify supports BYOLLM, enabling LLM flexibility without vendor lock-in, and uses Model Context Protocol (MCP) for secure enterprise integrations. A built-in governance layer provides role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2.

About

IBM Watson® Speech to Text technology enables fast and accurate speech transcription in multiple languages for a variety of use cases, including but not limited to customer self-service, agent assistance and speech analytics. Get started fast with our advanced machine learning models out-of-the-box or customize them for your use case. Answer common call center queries using a Watson-powered virtual assistant on the phone. Improve call center performance by mining conversation logs to quickly and accurately identify emerging call patterns, customer complaints, sentiment, non-compliant behavior and more. Boost agent productivity and success with real time assistance during calls using AI-powered document and intranet search. As the agent is speaking with a customer, Watson listens in on the conversation, transcribes the audio, searches for relevant content within documentation, and feeds the answer back to the agent within seconds.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

SaaS, HealthCare, Financial Services, Education, Manufacturing

Audience

Anyone in search of a solution to convert speech into text using AI-powered speech recognition

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$0.01 per minute
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SearchUnify
Founded: 2008
India
www.searchunify.com

Company Information

IBM
Founded: 1911
United States
www.ibm.com/cloud/watson-speech-to-text

Alternatives

Alternatives

Azure AI Speech

Azure AI Speech

Microsoft
GPTBots.ai

GPTBots.ai

GPTBots

Categories

Categories

Enterprise Search Features

AI / Machine Learning
eDiscovery
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics

Integrations

Adobe Experience Manager
Apache Solr
Contentful
Discourse
Docebo
Higher Logic Vanilla
IBM Cloud
IBM Cloud Pak for Applications
Jira
KnowledgeOwl
MadCap Flare
Microsoft Azure
MindTouch
Seismic
ServiceNow
Soapbox
Thought Industries
Wistia
YouTube
Zendesk

Integrations

Adobe Experience Manager
Apache Solr
Contentful
Discourse
Docebo
Higher Logic Vanilla
IBM Cloud
IBM Cloud Pak for Applications
Jira
KnowledgeOwl
MadCap Flare
Microsoft Azure
MindTouch
Seismic
ServiceNow
Soapbox
Thought Industries
Wistia
YouTube
Zendesk
Claim SearchUnify and update features and information
Claim SearchUnify and update features and information
Claim IBM Watson Speech to Text and update features and information
Claim IBM Watson Speech to Text and update features and information